Fraud Team Manager

3 weeks ago


Cape Town, Western Cape, South Africa Telebest Full time
Job Opportunity: Team Leader - Fraud

Telebest is seeking a highly skilled and experienced Team Leader to join our Fraud department.

Key Responsibilities:

  • Minimize fraud losses within the target range.
  • Monitor live queues to ensure SLAs for each Fraud Function are met.
  • Optimize team productivity through hands-on management and introduction of best practices.
  • Ensure all staff are trained and skilled in fraud risk management.
  • Manage employees through continuous communication, feedback, motivation, and company behaviors.
  • Handle internal and external customer services, including complaints and compliments.
  • Prepare and present team performance reports at weekly operational review meetings.
  • Communicate company policies and procedures to the team.
  • Meet daily, weekly, and monthly targets for Prevention, Detection, Resolution, and Inbound.

Requirements:

  • Matric qualification.
  • Recent successful Team Leader experience in a financial services environment.
  • Experience in coaching and mentoring team members.
  • Experience of fraud in financial services is advantageous.

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