Wallet Fraud Team Lead

1 month ago

Cape Town, Western Cape, South Africa Mukuru Full time
Job Title: Wallet Fraud Team Lead

We are seeking a highly skilled and experienced professional to lead our Wallet Fraud Team. As a key member of our Financial Crime Team, you will play a crucial role in safeguarding our organization's assets and reputation while driving a proactive approach to combating fraudulent activities in the card and wallet space.

Key Responsibilities:
  • Lead the card and wallet fraud team in investigating and mitigating fraudulent activities
  • Act as the first point of contact for handling operational queries related to fraud incidents
  • Stay updated on industry trends and regulatory changes that may impact fraud prevention strategies
  • Oversee the team's daily fraud investigations and develop strategies to identify and mitigate fraud risks
  • Resolve escalated fraud queries in a timely manner and liaise with relevant departments to align fraud prevention efforts with broader organizational goals
  • Monitor team performance and provide guidance, taking ownership of issues that arise and managing them effectively to minimize customer impact
  • Ensure that all fraud prevention activities comply with relevant regulations and internal policies
  • Produce reports with recommendations for improvements to respective parties and coach, mentor, and build capability within the card and wallet fraud team
  • Conduct performance management functions for the team and provide training material or conduct fraud training to Mukuru group or partners
Requirements:
  • Relevant tertiary qualification such as a diploma or degree in finance, legal, or related field
  • Minimum 3-5 years fraud investigation experience
  • Minimum 3-5 years working with AML/CFT legislation
  • Certified Fraud Examiner
  • ACFE Membership
  • 1-2 years of experience as a Team Lead / Supervisor
  • Experience in conducting fraud training and mentoring more junior team members
  • Knowledge of South Africa and other corridor's fraud legislations
  • Knowledge of South Africa and other corridor's AML/CFT legislations
  • Knowledge of AML reporting systems
  • Knowledge of FATF recommendations
  • Knowledge of Microsoft Power BI data Analytics Tools
  • Knowledge of national and international money transfer procedures
  • Intentional about professional and self-development
Additional Skills:
  • Self-starter and motivated
  • Detail-oriented and problem-solving skills
  • Logical reasoning and analytical ability
  • Resourcefulness
  • Able to work independently and within a team
  • Able to effectively manage a team
  • Innovative and creative mind-set
  • Positive leadership
  • Open-minded, practical, and agile with change
  • Proactive and deadline-driven approach
  • Positive attitude and enthusiasm
  • Communications Skills
  • Business writing skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook, MS Teams)
  • Problem-solving skills
  • Investigative techniques
  • Conflict management skills
  • Attention to detail

We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. If you meet the majority of our requirements, we encourage you to apply. Please include a snippet of how you will bring value and help us build a future of success.

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity, and service to our customers.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS

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