Fraud Team Lead

1 week ago

Cape Town, Western Cape, South Africa Frank Consult Full time

About Our Client

Frank Consult is a leading provider of payment solutions dedicated to empowering entrepreneurs in the digital economy. Our mission is to address payment challenges and provide quick and low-cost payment options for businesses and individuals.

Purpose of Role

The Fraud Team Lead is responsible for overseeing the daily operations of the fraud team, ensuring the effective monitoring, analysis, and investigation of potential fraud cases. This role provides guidance and support to the team, working closely with the Fraud Operations Manager to implement strategies that reduce fraud risk and enhance prevention measures.

Key Responsibilities

  • Manage team resources efficiently, ensuring each team member meets performance expectations.
  • Distribute workload to handle fraud cases within designated timeframes.
  • Perform quality assurance reviews, ensuring accuracy and adherence to standards.
  • Address and resolve fraud-related client inquiries promptly.
  • Oversee the efficiency of fraud alerts and escalate non-responsive alerts.
  • Monitor team performance and provide detailed reports to the Fraud Operations Manager.
  • Escalate potential fraud risks and excessive alerts to ensure timely remediation.
  • Support project management and new business initiatives within the fraud team.
  • Provide coaching and feedback to team members, fostering professional growth.
  • Foster a positive and inclusive work environment.
  • Oversee recruitment, training, and development of team members.
  • Drive a culture of collaboration, accountability, and continuous improvement.
  • Stay abreast of industry best practices and trends.
  • Conduct independent investigations, analyze data, and report findings.

Core Competencies

  • People Leadership: Ability to lead, motivate, and develop a team.
  • Analytical Skills: Strong ability to analyze data and make informed decisions.
  • Communication Skills: Excellent verbal and written communication skills.
  • Attention to Detail: High level of accuracy in reviewing and documenting fraud cases.
  • Problem-Solving: Ability to think critically and solve complex problems.
  • Integrity and Ethics: Strong commitment to confidentiality and handling sensitive information.
  • Adaptability: Ability to adjust strategies to meet new challenges.
  • Resilience: Ability to manage stress and handle high-pressure situations.
  • Collaboration: Ability to work effectively with other departments and stakeholders.
  • Technical Proficiency: Competence in using Excel, fraud detection tools, CRM systems, and other relevant software.

Qualification and Experience Required

  • Relevant tertiary qualification in finance, legal, or related field (advantageous).
  • At least 4-5 years of experience in fraud detection and prevention or financial crime investigation.
  • At least 1-2 years of experience in a leadership role.
  • Enhanced knowledge of fraud and financial crime, including AML and STR/SAR directives.

How to Apply

Please submit your application, including your CV and cover letter, to advance@frankconsult.co.za. Only shortlisted candidates will be contacted. If you do not receive feedback within 10 days, please consider your application unsuccessful.

  • Wallet Fraud Team Lead

    4 weeks ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    Job Title: Wallet Fraud Team LeadWe are seeking a highly motivated and experienced professional to lead our Wallet Fraud Team. As a key member of our Financial Crime Team, you will play a crucial role in safeguarding our organization's assets and reputation while fostering a proactive approach to combating fraudulent activities in the card and wallet...

  • Wallet Fraud Team Lead

    1 month ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    Job Title: Wallet Fraud Team LeadWe are seeking a highly skilled and experienced professional to lead our Wallet Fraud Team. As a key member of our Financial Crime Team, you will play a crucial role in safeguarding our organization's assets and reputation while driving a proactive approach to combating fraudulent activities in the card and wallet space.Key...

  • Fraud Team Lead

    1 month ago

    Cape Town, Western Cape, South Africa Frank Consult Full time

    About Our ClientOur client is a leading provider of payment solutions, dedicated to empowering entrepreneurs in the digital economy. With a strong commitment to innovation and customer satisfaction, they strive to deliver quick and low-cost payment services that meet the evolving needs of businesses and individuals.Purpose of RoleThe Fraud Team Lead is a...

  • Fraud Team Lead

    1 month ago

    Cape Town, Western Cape, South Africa Frank Consult Full time

    About Our ClientOur client is a pioneering fintech company dedicated to empowering entrepreneurs in the digital economy. By addressing payment challenges, they strive to create a seamless and efficient financial experience for businesses and individuals alike.Purpose of RoleThe Fraud Team Lead plays a pivotal role in overseeing the daily operations of the...

  • Fraud Team Lead

    3 weeks ago

    Cape Town, Western Cape, South Africa Frank Consult Full time

    About Our ClientOur client is a leading provider of payment solutions, dedicated to empowering entrepreneurs in the digital economy. They strive to address payment challenges and provide quick, low-cost payment options for businesses and individuals.Purpose of the RoleThe Fraud Team Lead is responsible for overseeing the daily operations of the fraud team,...

  • Fraud Team Lead

    2 months ago

    Cape Town, Western Cape, South Africa Frank Consult Full time

    About Our ClientOur client is a leading provider of payment solutions, dedicated to empowering entrepreneurs in the digital economy. They strive to address payment challenges and provide quick, low-cost payment options for businesses and individuals.Purpose of RoleThe Fraud Team Lead is responsible for overseeing the daily operations of the fraud team,...

  • Fraud Team Lead

    2 months ago

    Cape Town, Western Cape, South Africa Frank Consult Full time

    About Our Client: Our client is a leading provider of payment solutions dedicated to empowering entrepreneurs in the digital economy. They strive to address payment challenges and provide quick and low-cost payment options for businesses and individuals. As a member of their team, you will be part of a group driven by a shared purpose and a commitment to...

  • Fraud Team Lead

    4 weeks ago

    Cape Town, Western Cape, South Africa Frank Consult Full time

    About Our ClientFrank Consult is a leading provider of financial services, dedicated to empowering entrepreneurs in the digital economy. Our mission is to address payment challenges and provide innovative solutions that drive business growth.Purpose of RoleThe Fraud Team Lead is a critical position within our organization, responsible for overseeing the...

  • Fraud Team Lead

    2 months ago

    Cape Town, Western Cape, South Africa Frank Consult Full time

    About Our CompanyFrank Consult is a leading provider of innovative payment solutions, dedicated to empowering entrepreneurs and businesses in the digital economy. Our mission is to address payment challenges and provide quick, low-cost, and secure transactions.Purpose of RoleThe Fraud Team Lead is a critical position responsible for overseeing the daily...

  • Fraud Team Manager

    2 months ago

    Cape Town, Western Cape, South Africa Telebest Full time

    Telebest Opportunity: Team Leader in Fraud DepartmentWe are seeking a highly skilled and experienced Team Leader to join our Fraud department at Telebest. As a key member of our team, you will play a crucial role in minimizing Fraud losses and ensuring productivity is optimized through hands-on management of your team.Key Responsibilities:Develop and...

  • Strategic Fraud Prevention Lead

    3 weeks ago

    Cape Town, Western Cape, South Africa Frank Consult Full time

    About Our ClientFrank Consult is a leading fintech company specializing in digital payments. We are committed to providing innovative and secure payment solutions that empower businesses and individuals to thrive in the digital economy.Purpose of RoleThe Head of Fraud Prevention and Detection will be responsible for developing and implementing comprehensive...

  • {"text":"Fraud Team Supervisor"}

    2 weeks ago

    Cape Town, Western Cape, South Africa Telebest Full time

    {"text":"Telebest is seeking a skilled Fraud Team Supervisor to join their team.Key Responsibilities:Minimize Fraud Losses by implementing effective measures to prevent and detect fraudulent activities.Lead the Fraud Department to ensure that all team members are trained and skilled in fraud risk management.Manage Employee Performance by providing regular...

  • Fraud Team Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa Telebest Full time

    Job Opportunity: Team Leader - FraudTelebest is seeking a highly skilled and experienced Team Leader to join our Fraud department.Key Responsibilities:Minimize fraud losses within the target range.Monitor live queues to ensure SLAs for each Fraud Function are met.Optimize team productivity through hands-on management and introduction of best practices.Ensure...

  • Senior Fraud Team Manager

    1 month ago

    Cape Town, Western Cape, South Africa Telebest Full time

    Job Title: Team Leader: FraudTelebest is seeking a highly skilled and experienced Team Leader to join our Fraud department. As a Team Leader, you will play a critical role in minimizing Fraud losses and ensuring that our team is equipped to handle the demands of the financial services industry.Key Responsibilities:Develop and implement strategies to minimize...

  • Head of Fraud Prevention

    1 month ago

    Cape Town, Western Cape, South Africa Frank Consult Full time

    Job Title: Head of FraudFrank Consult is seeking a seasoned professional to lead the development and execution of a comprehensive fraud prevention strategy within our Fintech organisation. The ideal candidate will have extensive experience in fraud detection and prevention, with a focus on digital payments.Key Responsibilities:Develop and implement a fraud...

  • Head of Fraud Prevention

    2 months ago

    Cape Town, Western Cape, South Africa Frank Consult Full time

    About the RoleFrank Consult is seeking a seasoned Head of Fraud Prevention to spearhead the development and execution of a comprehensive fraud prevention strategy within our Fintech organization. The ideal candidate will have extensive experience in fraud detection and prevention, with a focus on digital payments.Key ResponsibilitiesDevelop and Implement a...

  • Head of Fraud Prevention

    4 weeks ago

    Cape Town, Western Cape, South Africa Frank Consult Full time

    Job Title: Head of FraudFrank Consult is seeking a highly skilled and experienced Head of Fraud to lead the development and execution of a comprehensive fraud prevention strategy within our Fintech organisation.Key Responsibilities:Develop and implement a fraud strategy for the digital payments environment, leveraging industry best practices and innovative...

  • Head of Fraud Prevention

    2 months ago

    Cape Town, Western Cape, South Africa Frank Consult Full time

    About Our Client: Frank Consult is a leading fintech company specialising in digital payments. They are committed to providing innovative and secure payment solutions that empower businesses and individuals to thrive in the digital economy. As they continue to grow, they are seeking a highly experienced and strategic Head of Fraud to lead their fraud...

  • Head of Fraud Prevention

    1 month ago

    Cape Town, Western Cape, South Africa Frank Consult Full time

    About Our ClientFrank Consult is a leading fintech company specializing in digital payments. Our mission is to provide innovative and secure payment solutions that empower businesses and individuals to thrive in the digital economy.Purpose of RoleThe Head of Fraud will be responsible for developing and implementing comprehensive fraud prevention strategies...

  • Head of Fraud Prevention and Strategy

    2 weeks ago

    Cape Town, Western Cape, South Africa Frank Consult Full time

    Fraud Prevention and Detection LeadOur client, a forward-thinking Fintech organisation, seeks a seasoned Fraud Prevention and Detection Lead to spearhead the development and execution of a comprehensive fraud prevention strategy.Key Responsibilities:Design and implement a fraud prevention strategy for digital payments, leveraging industry best practices and...