Customer Service Ambassador for Automotive Brands

6 hours ago


Cape Town, Western Cape, South Africa TTEC Full time
Unlock a Rewarding Career with TTEC

We are seeking a talented Customer Service Representative to join our team in Cape Town, South Africa. As a key member of our global community, you will play a vital role in delivering exceptional customer experiences that exceed expectations.

About the Role

As a Customer Service Ambassador for Automotive Brands, your primary responsibility will be to provide top-notch support to customers, addressing their inquiries and resolving issues in a timely and professional manner.

  • Answer incoming communications from customers with empathy and patience
  • Conduct research to provide accurate information and solutions to customers' problems
  • Sometimes, you may be required to suggest additional products or services to existing customers
Requirements

To succeed in this role, you will need:

  • A minimum of 6 months of work experience in a related field
  • B1+ level of English in both written and verbal communication
  • Excellent product knowledge and ability to explain it to customers
  • Basic computer skills, including the ability to manage multiple screens
  • A high school diploma or equivalent is required
What We Offer

TTEC is committed to supporting your career growth and development. You can expect:

  • A supportive and inclusive company culture that values diversity and equality
  • A global community of lifelong learners guided by our core values
  • A comprehensive benefits package that includes PTO, tuition reimbursement, and health and wellness incentives

At TTEC, we believe in investing in our employees' futures and providing them with the tools and resources they need to succeed. If you're passionate about delivering exceptional customer experiences and have what it takes to thrive in a dynamic environment, we want to hear from you.


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