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Technical Assistance and System Administration

1 week ago

Durban, KwaZulu-Natal, South Africa City Logistics Full time
Logistics Expertise

City Logistics offers bespoke logistics solutions, understanding the complexities of supply chains and providing tailored services. With a proven track record of 30 years, we deliver exceptional service levels and cost-effective solutions.

Job Role

This position demands a unique combination of technical skills and soft skills. The ideal candidate will be able to communicate effectively, work independently, and thrive in a fast-paced environment. Proficiency in Microsoft O365 and third-party applications is desired.

Key Responsibilities
  • Manage and maintain in-house software applications.
  • Develop a strong understanding of database concepts and apply best practices.
  • Use TSQL to manage databases efficiently.
  • Assist with hardware installations and provide user training.
  • Support the rollout of new applications and maintain level 1 support.
  • Resolve tickets promptly and maintain accurate master data.
  • Provide feedback on system enhancements and occasionally visit customer sites.
Requirements
  • Matric or equivalent qualification.
  • Degree, diploma, or certification in IT or related studies preferred.
  • 1–3 years of experience in an IT helpdesk environment.
  • Strong SQL knowledge and familiarity with remote software.
  • A driver's license and own vehicle are required.
  • Excellent verbal and written English communication skills.
  • Ability to analyze and resolve problems, multitask, and prioritize tasks.
  • Customer service orientation and strong teamwork skills.