IT Technical Assistant

4 days ago


Durban, KwaZulu-Natal, South Africa Altron Full time
Job Description

As a Support Technician, you will be responsible for delivering exceptional customer service and technical support to our clients.


Main Responsibilities:
  1. Be the initial point of contact for customers seeking technical assistance, either over the phone or via email.
  2. Walk customers through the problem-solving process, using your technical expertise to resolve their queries.
  3. Refer unresolved issues to senior support staff, ensuring continuity of service.
  4. Update customer records and provide regular follow-ups to maintain a high level of satisfaction.
  5. Capture valuable feedback from customers to improve our support services.

Essential Qualifications:

  • Diploma or degree in a technical field.
  • Strong understanding of mechanical and electrical principles.
  • Competence in soldering and fault diagnosis.
  • At least 1 year of experience in IT equipment maintenance.

Language: English.



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