Order Management Specialist

6 days ago


Cape Town, Western Cape, South Africa Sagan Full time

Job Title: Order Fulfillment Associate / Customer Service Representative / Sales Order Coordinator / Client Support Specialist

Location: Remote (Ability to work within specified time zones as needed)

Work Schedule: Flexible based on company needs, typically Monday to Friday.

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Job Overview

We are looking for a Customer Service and Order Processing Specialist to handle customer inquiries and manage order fulfillment. You will ensure a high level of customer satisfaction by providing excellent service and accurate order processing.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and live chat.
  • Process orders and ensure timely shipment and delivery.
  • Update customer accounts and manage order documentation.
  • Resolve customer complaints and issues promptly.
  • Coordinate with warehouse and logistics teams for order fulfillment.
  • Maintain knowledge of products and services to assist customers effectively.

Qualifications

  • High school diploma or equivalent; college degree preferred.
  • Experience in customer service and order processing roles.
  • Familiarity with CRM and order management systems.

Skills

  • Exceptional communication and interpersonal skills.
  • Strong attention to detail and organizational abilities.
  • Proficiency in Microsoft Office Suite and relevant software.
  • Ability to multitask in a fast-paced environment.

Nice to Haves

  • Experience in the e-commerce or retail industry.
  • Knowledge of inventory management.
  • Multilingual capabilities.

About You

You are customer-centric and thrive on providing excellent service. Your meticulous nature ensures orders are processed accurately, and you handle issues with patience and efficiency. You are a team player who contributes positively to the work environment.



  • Cape Town, Western Cape, South Africa Kinesis Holdings Full time

    Order Processing SpecialistWe are seeking a detail-oriented and efficient Order Processing Specialist to join our dynamic team at Kinesis Holdings. In this role, you will be responsible for managing and streamlining the order fulfilment process, working closely with the warehouse team and utilising the inventory management and warehouse systems.Key...


  • Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    Job Title: Order Fulfillment SpecialistJob Summary:O'Brien Recruitment is seeking a detail-oriented and organized individual to fill the role of Order Fulfillment Specialist. The ideal candidate will have previous experience working within a supply chain environment and possess a strong understanding of order processing and fulfillment procedures.Key...


  • Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    Job Title: Order Fulfillment SpecialistPosition Summary:We are seeking a detail-oriented and organized individual to fill the role of Order Fulfillment Specialist. The ideal candidate will have previous experience working within a supply chain environment and possess a strong understanding of order processing and fulfillment procedures.Key Responsibilities:-...


  • Cape Town, Western Cape, South Africa Kinesis Holdings Full time

    Key Responsibilities:• Process customer orders accurately and efficiently through the order management system.• Collaborate with the warehouse team to ensure timely order fulfilment and shipment.Qualifications:High school diploma or equivalent; degree in Business Administration or related field preferred, experience in ecommerce order management, or...


  • Cape Town, Western Cape, South Africa West Coast Personnel Full time

    We are seeking an experienced Order Administration Specialist to join our dynamic team at West Coast Personnel.About the RoleThis is a competitive opportunity for a highly skilled and motivated individual to thrive in a fast-paced environment.The successful candidate will have exceptional analytical skills, a strong attention to detail, and outstanding...


  • Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

    About the Role:As a Customer Service Specialist, you will play a key part in ensuring the smooth operation of customer orders from initiation to fulfillment. With your technical skills and service management knowledge, you will provide high-quality service delivery and address any order-related issues that may arise.Key Responsibilities:Manage customer...


  • Cape Town, Western Cape, South Africa Kinesis Holdings Full time

    Order Processing SpecialistWe are seeking a detail-oriented and efficient Order Processing Specialist to join our dynamic team at Kinesis Holdings.Key Responsibilities:Process customer orders accurately and efficiently through the order management system.Collaborate with the warehouse team to ensure timely order fulfilment and shipment.Resolve order...


  • Cape Town, Western Cape, South Africa M3 Human Capital Management Full time

    We are seeking a highly skilled Kiwifruit Production Specialist to join our team at M3 Human Capital Management. The successful candidate will provide technical support to growers, overseeing various aspects of kiwifruit production and providing specialist advisory services.Key Responsibilities:Providing ongoing technical advice on orchard establishment,...


  • Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    Order Fulfillment ClerkWe are seeking a detail-oriented and organized individual to fill the role of Order Fulfillment Clerk. The ideal candidate will have previous experience working within a supply chain environment and possess a strong understanding of order processing and fulfillment procedures.Key Responsibilities:Process incoming orders from customers...


  • Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    Order Fulfillment ClerkWe are seeking a detail-oriented and organized individual to fill the role of Order Fulfillment Clerk. The ideal candidate will have previous experience working within a supply chain environment and possess a strong understanding of order processing and fulfillment procedures.Key Responsibilities:Process incoming orders from customers...


  • Cape Town, Western Cape, South Africa M3 Human Capital Management Full time

    We are seeking a highly skilled Kiwifruit Technical Specialist to join our team at M3 Human Capital Management. The successful candidate will be responsible for providing technical support to growers, overseeing various aspects of kiwifruit production and providing specialist advisory services.Key Responsibilities:Providing ongoing technical advice on...

  • Orders Coordinator

    4 weeks ago


    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Job Description:West Coast Personnel is seeking a highly organized and detail-oriented Orders Administrator to join our team. As a key member of our warehouse and sales team, you will be responsible for ensuring that customer orders are processed and fulfilled efficiently and effectively.Experience in running Shopify and Takealot Marketplace portal is...

  • Orders Coordinator

    1 month ago


    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Job Description:West Coast Personnel is seeking a highly skilled Orders Administrator to join our team. As a key member of our warehouse and sales team, you will play a crucial role in ensuring that our company's KPIs are met and every customer is impressed.Key Responsibilities:Process and manage customer orders across all sales channels and...

  • Orders Coordinator

    2 weeks ago


    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    {"h1": "Orders Administrator Job Description for West Coast Personnel"}At West Coast Personnel, we are seeking a highly skilled Orders Administrator to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth processing of customer orders, from receipt to dispatch.Key Responsibilities:Process and manage customer...

  • Production Associate

    2 months ago


    Cape Town, Western Cape, South Africa Wipro Full time

    Job SummaryWe are seeking a highly skilled and experienced Order Management Professional to join our team at Wipro. As a key member of our Service Delivery team, you will be responsible for ensuring seamless order management and delivery to our customers.Key ResponsibilitiesCustomer Interface Management: Develop and maintain strong relationships with...


  • Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full time

    Job Title: Senior Travel SpecialistWe are seeking a highly experienced and skilled Senior Travel Specialist to join our team at Zeebra Junction Specialist Recruitment. The ideal candidate will have a strong background in the travel industry, with a focus on high-end safaris and expeditions in Africa and South America.Key Responsibilities:Design and sell...

  • Sales Representative

    2 months ago


    Cape Town, Western Cape, South Africa McCann-Noble Recruitment Specialist Full time

    Job OpportunityWe are seeking a skilled Sales Assistant to join our team at McCann-Noble Recruitment Specialist.Key Responsibilities:Counter sales and orders managementInvoicing and stock controlStock rotation and customer serviceRequirements:Experience in the retail/paint sectorMatric qualificationBilingual in English and AfrikaansValid driver's licenseThis...


  • Cape Town, Western Cape, South Africa Time Personnel Full time

    We are seeking an experienced and highly organized Finance Operations Manager to oversee the smooth functioning of our admin office and operations related to orders and invoicing. The successful candidate will be responsible for liaising with clients, ensuring timely and accurate completion of orders, supervising the admin assistant, and controlling all...

  • Sales Representative

    1 month ago


    Cape Town, Western Cape, South Africa McCann-Noble Recruitment Specialist Full time

    Job OpportunityWe are seeking a highly motivated and experienced Sales Assistant to join our team at McCann-Noble Recruitment Specialist.Key Responsibilities:Provide exceptional customer service and support to clientsManage counter sales, orders, and invoicingMaintain accurate stock control and rotationDevelop and maintain strong relationships with...


  • Cape Town, Western Cape, South Africa Kinesis Holdings Full time

    We are seeking a detail-oriented Order Fulfilment Coordinator to join our dynamic team at Kinesis Holdings. In this role, you will be responsible for managing and streamlining the order fulfilment process, working closely with the warehouse team and utilising the inventory management and warehouse systems.Key Responsibilities:Processing Orders: Process...