Customer Service Specialist
2 weeks ago
About the Role:
As a Customer Service Specialist, you will play a key part in ensuring the smooth operation of customer orders from initiation to fulfillment. With your technical skills and service management knowledge, you will provide high-quality service delivery and address any order-related issues that may arise.
Key Responsibilities:
- Manage customer orders from initiation to fulfillment, ensuring efficient and accurate handling.
- Apply service management principles to deliver high-quality service and resolve customer issues.
- Utilize technical skills to support product development and address order-related technical issues.
- Communicate effectively with customers, providing timely updates and resolving issues.
- Demonstrate strong customer orientation and multitasking abilities.
- Manage time efficiently to handle multiple tasks and achieve results.
Qualifications:
- 1-2 years of experience in service management or a similar IT role.
- At least 1 year of technical experience related to product development.
- ITIL IV Foundation certification is required.
- Strong customer orientation, multitasking skills, and effective communication.
- Excellent time management and result-oriented approach.
- Proficiency in German at a strong B2-C1 level.
- English proficiency at a B2 level is a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A supportive and dynamic work environment.
-
Customer Service Specialist
3 days ago
Cape Town, Western Cape, South Africa EXL Service Full timeAbout EXL ServiceEXL Service is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.Job SummaryWe are seeking an experienced Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing top-notch support to our clients and...
-
Customer Support Specialist
3 days ago
Cape Town, Western Cape, South Africa EXL Service Full timeWe are seeking an experienced Customer Support Specialist to join our team at EXL Service.About the RoleIn this critical front-line position, you will be responsible for understanding and addressing customer needs, resolving complex inquiries, and providing education on products and services. Your role will involve recording details of customer interactions,...
-
Customer Service Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full timeAbout the Role:We are seeking a highly skilled Customer Service Specialist to join our KDP Support team in South Africa. As a Customer Service Specialist, you will be the primary point of contact for KDP users, providing timely and accurate operational assistance via various communication channels.Key Responsibilities:• Communicate effectively with...
-
Customer Service Representative – Hermanus
7 days ago
Cape Town, Western Cape, South Africa Service Solutions Full timeWe are seeking to employ a well-spoken and enthusiastic customer service representative at our Hermanus branch. Minimum requirements include a Grade 12 qualification, retail experience, and excellent communication skills.As a sales associate at Service Solutions, you will be expected to work retail hours in store and possess PC literacy.Our client requires a...
-
Customer Service Representative
2 weeks ago
Cape Town, Western Cape, South Africa Service Solutions Full timeKey Responsibilities:As a Customer Service Representative with Service Solutions in Access Park, you will provide world-class service to our customers. Your strong communication skills and ability to work in a fast-paced environment will make you a great fit for this role.Requirements:Grade 12, Excellent communication skills, Ability to work Access Park...
-
Insurance Customer Service Representative
3 days ago
Cape Town, Western Cape, South Africa EXL Service Full timeWe are seeking dedicated individuals to join our team as Insurance Customer Service Representatives in the US contact center.OverviewAs a customer-centric organization, EXL Service is committed to providing exceptional service to our clients. Our team of professionals works tirelessly to ensure that every customer interaction is a positive one.Compensation...
-
Customer Service Specialist
1 week ago
Cape Town, Western Cape, South Africa Mass Markets Full timeJob Summary:We are seeking a highly motivated and driven Customer Service Specialist to join our team at Mass Markets. In this role, you will play a crucial part in recovering outstanding debts from customers while maintaining a positive and empathetic approach.Key Responsibilities:Initiate contact with customers through inbound and outbound calls to discuss...
-
Customer Services Support Specialist
1 week ago
Cape Town, Western Cape, South Africa Logicalis Full timeJob DescriptionWe are seeking a skilled Customer Services Support Specialist to join our team at Logicalis. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers by handling first-level support requests, resolving technical issues, and escalating complex problems to our resolver teams.Key...
-
Customer Service Representative
1 month ago
Cape Town, Western Cape, South Africa Teleperformance Full timeAbout the OpportunityWe are seeking a talented and driven individual to join our team as a Customer Sales and Service Specialist. As a key member of our Global Business Services Financial Services Skills Accelerator, you will be part of a structured, integrated 6-month intensive learning journey designed to prepare you for learning and employment...
-
Customer Service Specialist
1 month ago
Cape Town, Western Cape, South Africa CME Recruitment Full timeCustomer Relationship SpecialistCME Recruitment is seeking a highly skilled Customer Relationship Specialist to join our team. As a key member of our client's luxury brand retail company, you will play a pivotal role in nurturing and expanding our customer base while ensuring an exceptional customer experience.Key Responsibilities:Develop and implement CRM...
-
Customer Marketing Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Service Solutions Full timeKey Responsibilities:Coordinate in-store brand activations in collaboration with Brand Marketing, Finance and Sales teams, including all administrative tasks, planning and reviews.Manage sampling plans for all the Brands with sampling budget, including post campaign analysis (CPC, ROI).Develop Joint Business Plans in major customers for the main seasons...
-
Customer Service Representative
1 month ago
Cape Town, Western Cape, South Africa beBee Professionals Full timeClient Services SpecialistWe are seeking a highly skilled Client Services Specialist to join our team at beBee Professionals in Cape Town.Key Responsibilities:Provide exceptional customer service to our clients, ensuring their needs are met and exceeded.Manage client accounts, including account setup, maintenance, and resolution of customer inquiries.Develop...
-
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeWe are seeking an ambitious and driven Customer Service Representative with excellent communication skills to join our global team at Customer Experience People SA Ltd.About the Role:Provide exceptional responses to customer inquiries, maintaining high quality of services and performance standards.Proactively identify issues and problems before they arise,...
-
Customer Service Representative
2 months ago
Cape Town, Western Cape, South Africa Teleperformance Full timeAbout the OpportunityWe are seeking a talented individual to join our team as a Customer Sales and Service Specialist. As a key member of our Global Business Services Financial Services Skills Accelerator, you will have the opportunity to develop your skills and knowledge in the financial and business services sector.Key ResponsibilitiesAs a Customer Sales...
-
Dutch Language Customer Service Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Black Pen Recruitment Full timeJob Title:Dutch Language Customer Service SpecialistJob Type:Full-time/PermanentLocation:Cape Town
-
Customer Service Representative
1 month ago
Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Full timeJob Title: Customer Service SpecialistAmazon's Kindle Content Customer Service team is seeking a highly skilled and experienced professional to support multiple Amazon publishing programs. As a Customer Service Specialist, you will be the front line interface between Amazon and content providers, ensuring a seamless experience for customers using our...
-
Cape Town, Western Cape, South Africa Initiate International Full timeCustomer Service Support Specialist - Italian SpeakingAre you passionate about travel and ready to embark on an exciting journey with a leading tourism company? We're searching for a vibrant and enthusiastic Italian speaking Customer Service Support Specialist to join our team in Cape Town, South Africa.Your key responsibilities as the Italian speaking...
-
Customer Service Representative – Hermanus
3 weeks ago
Cape Town, Western Cape, South Africa Service Solutions Full timeWe are seeking a highly motivated and enthusiastic retail sales associate to join our team at Service Solutions in Hermanus.Key requirements:Grade 12 qualificationPrevious retail experienceProficiency in using a PCAbility to work flexible hours in a retail environmentExcellent communication skillsA clear credit and criminal history check will be required as...
-
Customer Service Representative
1 month ago
Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Full timeJob Title: Customer Service SpecialistAmazon's Kindle Content Customer Service team is seeking a highly skilled and experienced Customer Service Specialist to support multiple Amazon publishing programs that provide self-service tools for publishing e-books and printed books.The ideal candidate will be the front line interface between Amazon and content...
-
Customer Service Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Jai Search Consultancy Full timeJob Description: We are seeking a skilled Dutch Language Customer Service Specialist to join our team at Jai Search Consultancy.Responsibilities:Respond to customer inquiries in the Dutch language via phone, email, and online chatsHandle customer-related queries with professionalism and courtesySend a copy of your CV and SA ID book with valid permit to the...