Production Associate

2 months ago


Cape Town, Western Cape, South Africa Wipro Full time
Job Summary

We are seeking a highly skilled and experienced Order Management Professional to join our team at Wipro. As a key member of our Service Delivery team, you will be responsible for ensuring seamless order management and delivery to our customers.

Key Responsibilities
  • Customer Interface Management: Develop and maintain strong relationships with customers to understand their requirements and expectations.
  • Order Management: Manage orders from inception to delivery, ensuring timely and accurate fulfillment.
  • Escalation and Issue Resolution: Proactively identify and resolve issues that may impact order delivery, escalating to senior management as needed.
  • Communication and Stakeholder Management: Effectively communicate with internal stakeholders, including sales, delivery, and customer service teams, to ensure seamless order delivery.
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance order management efficiency and effectiveness.
  • Quality and Safety: Ensure compliance with quality and safety standards, identifying and resolving any issues that may impact order delivery.
  • Training and Development: Participate in mandatory training programs to enhance skills and knowledge in order management and delivery.
  • Compliance and Governance: Adhere to company policies and procedures, ensuring compliance with regulatory requirements and industry standards.
Requirements
  • 1-2 years of experience in a tele/data communications environment, preferably in order management or customer service delivery.
  • Excellent communication and stakeholder management skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Knowledge of order management processes and systems, including order tracking and reporting.
  • Ability to influence stakeholders, including sales, delivery, and customer service teams, to ensure seamless order delivery.
What We Offer
  • Opportunity to work with a leading IT services company, with a strong reputation for delivering high-quality services.
  • Competitive compensation and benefits package, including health insurance, retirement savings, and paid time off.
  • Opportunities for career growth and development, with training and development programs to enhance skills and knowledge.
  • Collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.

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