Production Associate
2 months ago
We are seeking a highly skilled and experienced Order Management Professional to join our team at Wipro. As a key member of our Service Delivery team, you will be responsible for ensuring seamless order management and delivery to our customers.
Key Responsibilities- Customer Interface Management: Develop and maintain strong relationships with customers to understand their requirements and expectations.
- Order Management: Manage orders from inception to delivery, ensuring timely and accurate fulfillment.
- Escalation and Issue Resolution: Proactively identify and resolve issues that may impact order delivery, escalating to senior management as needed.
- Communication and Stakeholder Management: Effectively communicate with internal stakeholders, including sales, delivery, and customer service teams, to ensure seamless order delivery.
- Process Improvement: Identify opportunities for process improvement and implement changes to enhance order management efficiency and effectiveness.
- Quality and Safety: Ensure compliance with quality and safety standards, identifying and resolving any issues that may impact order delivery.
- Training and Development: Participate in mandatory training programs to enhance skills and knowledge in order management and delivery.
- Compliance and Governance: Adhere to company policies and procedures, ensuring compliance with regulatory requirements and industry standards.
- 1-2 years of experience in a tele/data communications environment, preferably in order management or customer service delivery.
- Excellent communication and stakeholder management skills, with the ability to build strong relationships with customers and internal stakeholders.
- Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Knowledge of order management processes and systems, including order tracking and reporting.
- Ability to influence stakeholders, including sales, delivery, and customer service teams, to ensure seamless order delivery.
- Opportunity to work with a leading IT services company, with a strong reputation for delivering high-quality services.
- Competitive compensation and benefits package, including health insurance, retirement savings, and paid time off.
- Opportunities for career growth and development, with training and development programs to enhance skills and knowledge.
- Collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
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Production Associate
1 month ago
Cape Town, Western Cape, South Africa Wipro Full timeJob SummaryWe are seeking a highly skilled Production Associate to join our team at Wipro. As a key member of our Service Delivery team, you will be responsible for delivering exceptional customer experiences and ensuring timely and efficient order management.Key ResponsibilitiesUnderstand customer requirements and provide proactive solutions to meet their...
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Production Support Associate
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Production Associate
2 months ago
Cape Town, Western Cape, South Africa Wipro Full timeJob SummaryWe are seeking a highly skilled Production Associate to join our team at Wipro. As a key member of our Service Delivery team, you will be responsible for ensuring seamless customer experience through effective order management and delivery.Key ResponsibilitiesCustomer Interface Management: Establish and maintain strong relationships with...
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Sales Associate
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Production Associate
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