Advanced SCOM Engineer Position in EUC

4 days ago


Sandton, South Africa Dimension Data Full time

About the Role

At Dimension Data, we are seeking an experienced SCOM Engineer to join our team. As a key member of our End User Computing (EUC) department, you will play a crucial role in ensuring the smooth operation of our clients' infrastructure.

Key Responsibilities

  • Configure and maintain the client's infrastructure, including software installation and testing.
  • Provide second-line support for medium complexity incidents, focusing on resolving technical issues and restoring services to clients.
  • Maintain the datacentre or end-user computing environmental and monitoring equipment.
  • Take ownership of managing incidents to resolution within service level conditions.
  • Perform level 2 server and network troubleshooting, server rack mounting, and cable patching/management.
  • Provide telephonic support to clients and update relevant systems according to Dimension Data procedures.
  • Perform handover procedures in cases where shift work is required.
  • Produce breach and other reports to identify failures and shortcomings.
  • Own the ITSM Incident Value chain, connecting with colleagues to ensure accelerated updates into ITSM, call closure, and feedback to clients.
  • Update client documentation when required (SOPs, Work Instructions, Build Guides, and Designs).
  • Update ITSM knowledge base with lessons learned and insights into recurring incidents and system-related errors.
  • Assist in benchmarking industry standards.

Requirements

We are looking for candidates with:

  • NQF Level 5 qualification.
  • MCTS 2008 certification.
  • MCSA 2012 certification.
  • ITIL V3 Foundation certification.
  • Kepner Tregoe Advanced certification.
  • Intermediate to high-level scripting capabilities.
  • Experience with Azure architecture.
  • Strong general knowledge of networking, IT systems, security, servers, and firewalls.

Salary Range

The estimated salary for this position is between $80,000 and $110,000 per annum, depending on location and experience.

About Us

Dimension Data is a leading provider of technology solutions and services. We offer a dynamic and supportive work environment, with opportunities for career growth and professional development.


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