Advanced SCOM Engineer Position in EUC
4 days ago
About the Role
At Dimension Data, we are seeking an experienced SCOM Engineer to join our team. As a key member of our End User Computing (EUC) department, you will play a crucial role in ensuring the smooth operation of our clients' infrastructure.
Key Responsibilities
- Configure and maintain the client's infrastructure, including software installation and testing.
- Provide second-line support for medium complexity incidents, focusing on resolving technical issues and restoring services to clients.
- Maintain the datacentre or end-user computing environmental and monitoring equipment.
- Take ownership of managing incidents to resolution within service level conditions.
- Perform level 2 server and network troubleshooting, server rack mounting, and cable patching/management.
- Provide telephonic support to clients and update relevant systems according to Dimension Data procedures.
- Perform handover procedures in cases where shift work is required.
- Produce breach and other reports to identify failures and shortcomings.
- Own the ITSM Incident Value chain, connecting with colleagues to ensure accelerated updates into ITSM, call closure, and feedback to clients.
- Update client documentation when required (SOPs, Work Instructions, Build Guides, and Designs).
- Update ITSM knowledge base with lessons learned and insights into recurring incidents and system-related errors.
- Assist in benchmarking industry standards.
Requirements
We are looking for candidates with:
- NQF Level 5 qualification.
- MCTS 2008 certification.
- MCSA 2012 certification.
- ITIL V3 Foundation certification.
- Kepner Tregoe Advanced certification.
- Intermediate to high-level scripting capabilities.
- Experience with Azure architecture.
- Strong general knowledge of networking, IT systems, security, servers, and firewalls.
Salary Range
The estimated salary for this position is between $80,000 and $110,000 per annum, depending on location and experience.
About Us
Dimension Data is a leading provider of technology solutions and services. We offer a dynamic and supportive work environment, with opportunities for career growth and professional development.
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