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Claims Department Head

1 month ago

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At CallForce, a leading Business Process Outsourcing (BPO) company renowned for delivering exceptional outsourced solutions to our clients, we seek an experienced and dedicated Claims Team Leader to drive the success of our claims department. As a seasoned professional with a strong background in claims management and leadership skills, you will play a pivotal role in supervising a team of consultants, ensuring efficient and accurate claims processing while providing mentorship and guidance to team members.

Key Responsibilities:

  • Spearhead team supervision and mentoring
  • Oversee claims processing and quality assurance
  • Foster a culture of coaching and development within the team
  • Collaborate with stakeholders to ensure seamless customer service
  • Develop and track performance metrics and reporting
  • Ensure adherence to policy and regulatory requirements

The ideal candidate will possess a Matric / Grade 12/ SAQA Accredited Equivalent qualification, Regulatory Exam 5 certification, and relevant FAIS Qualification. A minimum of 2 years' experience in claims management or a related field is required, along with knowledge of insurance policies, claims procedures, and regulatory requirements.

Benefits Package:

  • Competitive salary ranging from $80,000 to $110,000 per annum
  • Performance-based bonuses and opportunities for professional growth and career advancement
  • A collaborative and supportive work environment that fosters teamwork and innovation