Claims Administrator for CIT Operations

2 weeks ago


Johannesburg, Gauteng, South Africa Fidelity Services Group Full time
Fidelity Services Group Job Description

**Job Title:** Claims Administrator for CIT Operations

**Location:** Gauteng, Johannesburg

**Salary Estimate:** R250,000 - R350,000 per annum

About the Role

We are seeking a highly skilled and experienced Claims Administrator to join our team at Fidelity Services Group. The successful candidate will be responsible for registering and processing CIT claims on ICBM, receiving CIT investigation dockets, and providing excellent communication with branches to address any claim queries or problems.

This role requires strong organizational skills, attention to detail, and the ability to work under pressure to meet deadlines. The ideal candidate will have previous experience in claims administration, insurance, or a related field, and possess proficiency in MS Word, Excel, and PowerPoint.

Key Responsibilities
  • Registering and processing of CIT claims on ICBM
  • Receipt of CIT investigation dockets
  • Constant communication with branches to address any claim queries or problems
  • Processing, capturing, and updating the CIT claims on the ICBM system
  • Closing of the CIT claim files on ICBM
  • Filing of all documents in the CIT claim files
  • Forward correspondence to Branches requesting outstanding documents and information
  • Distribution of weekly CIT claims report
  • Assisting Management with duties as requested
  • Assisting and resolving of client and Branch queries relating to the Department
Requirements
  • Minimum Matric Certificate and/or relevant post-Matric qualifications
  • Claims and insurance experience would be an advantage
  • Proficiency in MS Word/Excel/PowerPoint is essential
  • Accuracy and high methodical working methods are required
  • Ability to liaise professionally with personnel at all levels
  • Ability to work without supervision, under pressure, and meet deadlines
Personality Attributes
  • Strong interpersonal and communication skills with diplomacy and tact and ability to interact effectively at all levels
  • Should be able to work independently, proactively, and use initiative
  • Ability to work under pressure and meet deadlines
  • Accuracy and high methodical working methods are required
  • Ability to maintain confidentiality and handle office matters with utmost professionalism
  • Computer literacy - Excel, Word, Outlook
  • Own transport essential
  • Presentable


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