Business Process Improvement Specialist

4 weeks ago


Sandton, South Africa Hollard Recruitment Full time

Business Process Improvement Specialist

The Business Process Improvement Specialist plays a critical role in driving operational excellence across the Shared Services Portfolio. Reporting to the Service Delivery and Improvement Manager, this position is pivotal in identifying and implementing process improvements, leading automation initiatives, and spearheading service improvement projects. The ideal candidate will be a problem-solver and collaborator, adept at working with cross-functional teams to deliver measurable improvements in business processes and operational effectiveness.

Key Responsibilities:

  • Conduct thorough assessments of current business processes and identify areas for improvement
  • Develop and implement strategies to optimise operational efficiency and productivity
  • Design and implement process improvement initiatives, including workflow redesign, automation, and technology integration
  • Monitor and evaluate the effectiveness of implemented improvements and make necessary adjustments
  • Stay updated on industry best practices and emerging trends in business process improvement
  • Understand the process landscape across the business
  • Work closely with business to document end-to-end processes across the business (as-is and to-be)
  • Maintain process repository, including version control and process changes/updates

Stakeholder Management:

  • Engage with stakeholders to define project objectives, scope, and deliverables
  • Build relationships and collaborate with key stakeholders across all levels of the organisation to champion continuous improvement initiatives
  • Engage with all impacted end users and key stakeholders to ensure successful change management
  • Work comfortably with staff at all levels, from front-line workers to the Executive team

Data Analysis & Reporting:

  • Analyse data and metrics to identify trends, patterns, and opportunities for improvement
  • Provide guidance and support to project teams throughout the implementation process

Continuous Improvement:

  • Apply Lean Management principles and other continuous improvement methodologies to prioritise and projectise improvement opportunities
  • Identify and execute various automation opportunities within Shared Services
  • Foster a culture of continuous improvement across the organisation
  • Look for process, people, and technology improvement opportunities across the Shared Services function

IT Collaboration:

  • For IT-related initiatives, work with IT teams to prioritise, build, test, and deploy required functionality


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