Call Centre Operations Specialist

Key ResponsibilitiesOperational Excellence: Oversee multiple operational teams, ensuring they meet KPIs and SLAs. Optimize processes to enhance efficiency, improve service quality, and streamline workflows.People Leadership & Development: Lead, mentor, and develop Call Centre Managers and their teams to achieve peak performance. Foster a culture of...

Job DescriptionWe are seeking a highly skilled Senior Business Analyst Trading to join our team at Exante.This is an exceptional opportunity for a senior manager with expertise in operational excellence, people leadership, and client relationship management to drive strategic impact and innovation within our call centre operations.The ideal candidate will...

About the RoleThe Dialler Operations Manager will be responsible for the day-to-day administration and monitoring of our workload distribution system, focusing on the dialler application. This includes implementing and managing daily dialler campaigns to ensure business calling strategies align with client specifications.Key ResponsibilitiesManage dialler...

Key Responsibilities:- Manage daily dialler campaigns to ensure business calling strategies align with client specifications- Monitor agents' performance in real-time, providing feedback and recommendations to optimize contact rates and service levels- Create and deliver scheduled and ad-hoc reporting for management, clients, and stakeholders- Identify and...

Inbound assist client with delivery queries Outbound , Whatsapp and Emails of customers queriesRemind clients of import tax and duties payments for their packagesAttending company trainingMust be able to multi-task

Key ResponsibilitiesSales & Revenue Generation:Develop and execute sales strategies to drive conversion rates.Oversee the management of leads to maximize sales potential.Ensure adherence to Group Policies and Procedures related to sales.Team Leadership & Performance Management:Lead, motivate, and manage a team of approximately 40 sales consultants.Provide...

About the RoleWe are seeking a seasoned professional with expertise in operational management, leadership, and client relations to fill our Senior Business Analyst Trading position.This role involves leading multiple operational teams, driving process optimization, improving service quality, and streamlining workflows. The ideal candidate will have...

Minimum RequirementsCandidates should have:5–8 years experience in call centre sales within the financial services industry.Minimum 3–5 years experience in a managerial role within a call centre sales environment.Proven track record in sales leadership, achieving and exceeding targets.

Job OverviewA dynamic financial services company is seeking an experienced Call Centre Sales Manager to lead and drive a high-performing sales team. As the ideal candidate, you will be responsible for running the sales team in a financial services call centre, leading about 40 staff members.This role requires an individual with strong leadership skills, an...

Job Summary:This position is focused on ensuring the efficient operation of our dialler system, maintaining a high level of productivity and performance. As Dialler Campaign Coordinator at National Risk Managers, you will be responsible for implementing daily dialler campaigns, managing dialler settings to maximize call centre production, and conducting...

Client Experience Specialist vacancy at CapitecCapitec Bank is recruiting and accepting applications for the Client Experience Specialist vacancy. As a CX Specialist, you will leverage your deep subject matter expertise and research to shape the integration of CX standards within the product development lifecycle, applying Design Thinking principles along...

About the Role: We are seeking a highly skilled Web Support Specialist to join our team in Midrand.The successful candidate will be responsible for:Photo Editing: Editing photos and uploading them to the website.Customer Service: Providing excellent customer service through phone calls and other communication channels.Website Maintenance: Ensuring that all...

Responsibilities SummaryThe Call Centre Sales Manager will serve as the first point of contact for new customer inquiries, filtering leads to the appropriate channels. They will build and maintain long-term relationships with customers to ensure retention and satisfaction.The ideal candidate will have excellent problem-solving, organizational, and time...

Job OverviewAt National Risk Managers, we are seeking a highly skilled Technical Dialler Specialist to join our team. This is an exciting opportunity for an individual with experience in dialler operations and management.

Our client based in Kempton Park, Johannesburg, is seeking a Site Security Manager to join their team.The Site Security Manager is responsible for stock control.The role manages, receives and dispatches goods, and tracks and maintains stock levels and inventory. This includes both Company and Client goods.Responsible for the management of all placement and...

A company based in Northcliff is urgently looking for a Customer Care Agent to join their team. This role requires a candidate with strong administrative skills and a solid background in customer service. The ideal candidate should have previous call centre experience, specifically handling customer complaints, vehicle comebacks, and after-sales service...

About the PositionThis is an exciting opportunity to work as a Mechanical Shift Specialist at Kimberly-Clark, one of the world's leading consumer goods companies. As a key member of our operations team, you will be responsible for ensuring optimal equipment availability and driving asset performance safely. This is a challenging and rewarding role that...

You will provide strategic direction and overall leadership in the total, large and complex Short Term Insurance Moto and Non-Motor Claims process. You will be responsible for achieving optimal levels of efficiency of claims operating procedures so that the highest standard of quality and customer service is maintained.Requirements:Matric - With...

Job DescriptionWe're looking for talented customer service agents to join the CSR Holdings team.This position is for an international telecommunications client. Ideally, we're looking for candidates with call centre experience in an industry with a recurring customer base (telecommunications, media, insurance, energy, etc.).Please note, you'll be working...

Welcome to Rentoza We're a South African company that's changing the game in e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers.The Role :The Payment Operations Agent is responsible for managing and executing day-to-day payment processing activities. This role...