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Senior Leadership Position

1 week ago

Benoni, Gauteng, South Africa Exante Full time
About the Role

We are seeking a seasoned professional with expertise in operational management, leadership, and client relations to fill our Senior Business Analyst Trading position.

This role involves leading multiple operational teams, driving process optimization, improving service quality, and streamlining workflows. The ideal candidate will have significant experience in workforce planning, quality management, and financial performance metrics.

A successful candidate will oversee operational teams, ensure compliance with KPIs and SLAs, and optimize processes to reduce costs and enhance efficiency. They will also lead the onboarding process for new clients, facilitate collaboration between teams, and drive consistency and excellence.

Promoting people leadership and development is a vital part of this role. You will mentor Call Centre Managers, foster a culture of accountability, engage your team, and identify talent for growth and succession planning.

Your interactions with clients will be a crucial aspect of your responsibilities. You will act as a strategic point of contact, ensure client satisfaction, and identify opportunities for growth through regular business reviews.

In addition, you will participate in budget planning, manage costs effectively, and meet revenue targets. Analyzing performance metrics will help you make informed decisions.

As a member of our team, you will have the opportunity to collaborate with the Director of Operations, drive strategic initiatives, and shape the future of our call centre operations.