Customer Service Director

7 days ago


Johannesburg, Gauteng, South Africa Quantanite Full time
About Quantanite
At Quantanite, we are a dynamic leader in the business process outsourcing (BPO) and customer experience (CX) space. We deliver transformative outcomes for our clients across four continents.

This is an opportunity to lead a high-performing team and drive exceptional service delivery as a Team Leader at Quantanite. Your role will be to guide your team to hit performance targets, provide hands-on support, and manage escalations with confidence and finesse.

You'll be responsible for leading daily team meetings, managing attendance, and energizing your team to deliver stellar customer service. You'll also prepare and manage daily dashboards and performance reports while providing hourly updates to the Call Centre Manager (CCM). Additionally, you'll handle customer escalations and conduct return-to-work interviews, ensuring everyone stays on track.

To succeed in this role, you'll need to be an experienced leader with 2–5 years of experience in a customer service environment, with a proven track record of leading teams to success. You'll also need to be tech-savvy, proficient in G-Suite, and comfortable leveraging digital tools to track performance and communicate effectively.

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