Customer Service Director
7 days ago
At Quantanite, we are a dynamic leader in the business process outsourcing (BPO) and customer experience (CX) space. We deliver transformative outcomes for our clients across four continents.
This is an opportunity to lead a high-performing team and drive exceptional service delivery as a Team Leader at Quantanite. Your role will be to guide your team to hit performance targets, provide hands-on support, and manage escalations with confidence and finesse.
You'll be responsible for leading daily team meetings, managing attendance, and energizing your team to deliver stellar customer service. You'll also prepare and manage daily dashboards and performance reports while providing hourly updates to the Call Centre Manager (CCM). Additionally, you'll handle customer escalations and conduct return-to-work interviews, ensuring everyone stays on track.
To succeed in this role, you'll need to be an experienced leader with 2–5 years of experience in a customer service environment, with a proven track record of leading teams to success. You'll also need to be tech-savvy, proficient in G-Suite, and comfortable leveraging digital tools to track performance and communicate effectively.
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Customer Service Director
18 hours ago
Johannesburg, Gauteng, South Africa Geely Auto International Full timeAbout the RoleWe are looking for a skilled Customer Service Director to join our team at Geely Auto International. In this role, you will be responsible for establishing and maintaining a comprehensive after-sales service system that ensures customer satisfaction and loyalty.Key ResponsibilitiesDevelop and implement effective after-sales service strategies...
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Customer Support Director
6 days ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeAbout the RoleWe are seeking an experienced Customer Support Director to lead and manage our customer support department. The successful candidate will be responsible for ensuring exceptional customer service, enhancing customer satisfaction, and driving continuous improvement in service delivery.Key Responsibilities:Team Leadership: Lead, mentor, and...
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Customer Relationship Director
7 days ago
Johannesburg, Gauteng, South Africa Betway Group Full timeKey ResponsibilitiesThe Customer Relationship Director will lead the Betway Premium team in delivering exceptional customer experiences.This role involves managing a team of Relationship Managers, developing strategies to improve customer satisfaction, and analyzing feedback to identify areas for improvement.Develop and implement customer-centric strategies...
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Hardware Sales and Service Director
6 days ago
Johannesburg, Gauteng, South Africa You Choose Recruit Full timeA key role has become available for a Hardware Sales and Service Director to lead our sales team and drive business growth. As a Senior Retail Sales Consultant, you'll be responsible for building strong customer relationships, delivering exceptional service, and meeting performance targets.BenefitsWork in a fast-paced and customer-focused environment,...
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Service Delivery Director
22 hours ago
Johannesburg, Gauteng, South Africa PayJoy Inc. Full timeAbout the JobWe are hiring an experienced Customer Support Director to oversee the management and delivery of customer-focused services. This role requires a unique blend of leadership skills, technical expertise, and business acumen. As a key member of our team, you will be responsible for developing and implementing strategies that drive customer...
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Legal Services Director
7 days ago
Johannesburg, Gauteng, South Africa Iris Software Full timeAbout the Opportunity We are currently seeking a highly skilled Legal Services Director to lead our legal services team. This is an exciting opportunity for a talented lawyer to work with our General Counsel and contribute to the development of our legal services.Key Responsibilities As a Legal Services Director, you will be responsible for overseeing the...
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Branch Customer Service Director
7 days ago
Johannesburg, Gauteng, South Africa Hire Resolve Full timeJob Overview:Hire Resolve is seeking a skilled and experienced Branch Customer Service Manager to lead our team at our Gauteng branch in the furniture industry. The ideal candidate will be responsible for managing customer service operations, ensuring high levels of customer satisfaction and efficient communication with clients.Key Responsibilities:Manage a...
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Director of Engineering Services
4 days ago
Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full timeDirector of Engineering ServicesWe are looking for a highly experienced Director of Engineering Services to lead our engineering team at Standard Bank of South Africa Limited.This is a senior leadership role that requires strong technical expertise and experience in delivering complex projects against tight timelines.Responsibilities include leading the...
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Customer Service Representative
7 days ago
Johannesburg, Gauteng, South Africa Cool Ideas Service Provider Full timeJob DescriptionCool Ideas, a leading ISP in Rosebank Johannesburg, requires an Operations Coordinator to support our team.Purchasing and ProcurementFollow-up on OrdersData Entry and CapturingHandling Inbound and Outbound CallsAssistance with the Rica ProcessVoIP and Fibre Line Provider QueriesLabel Printing and Inventory ManagementQuery Resolution for RAM...
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Director of Water Services
7 days ago
Johannesburg, Gauteng, South Africa Phanda Personnel Full timeAbout UsPhanda Personnel is a leading provider of personnel services, specializing in recruitment and talent management. We are committed to delivering exceptional results and building long-term relationships with our clients and candidates.Job Title:Director of Water ServicesJob Summary:We are seeking an experienced Director of Water Services to join our...
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Financial Services Director
7 days ago
Johannesburg, Gauteng, South Africa Headhunters Full timeJob RequirementsThe Headhunters are looking for an experienced Insurance Industry Executive to lead a team of supervisors in Bryanston, Johannesburg. This is a fantastic opportunity for a seasoned professional to leverage their expertise and drive business success.About the RoleThis Financial Services Director position requires a strong background in...
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Service Line Director
1 hour ago
Johannesburg, Gauteng, South Africa Marketing Management Analytics, Inc. Full time**About the Role**In this challenging role as a Service Line Director, you will provide strategic input and direction to our research teams. Your primary objective will be to ensure that all projects meet the highest standards of quality, timeliness, and client satisfaction.
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Customer Service Director
7 days ago
Johannesburg, Gauteng, South Africa Headhunters Full timeJob OverviewThe Call Centre Manager will be responsible for managing the day-to-day operations of the contact centre, ensuring that all customer interactions are handled efficiently and effectively.Main ResponsibilitiesTeam Management: Lead and manage a team of call centre agents to achieve high levels of customer satisfaction and productivity.Customer...
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Financial Services Director
7 days ago
Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full timeRole Summary:We are seeking a highly skilled and experienced Financial Services Director to join our team at the Standard Bank of South Africa Limited. As a key member of our leadership team, you will be responsible for providing strategic guidance on all aspects of finance, including financial planning, analysis, and decision-making.Key...
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Property Services Director
7 days ago
Johannesburg, Gauteng, South Africa Spar Group Limited Full timeAbout the RoleWe are currently recruiting for a Property Services Director to oversee the management of all property services and head leases within a designated area or retailer cluster. The successful candidate will have extensive experience in property and lease management law, as well as excellent business relationship building, networking, and...
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IT Service Management Director
7 days ago
Johannesburg, Gauteng, South Africa Eduvos Full timeEduvos seeks an accomplished IT Service Management Director to lead our IT service management function. The successful candidate will have extensive experience in IT service management, preferably in an education sector or similar environment.The key responsibilities include:Developing and implementing IT service management strategies and plansManaging IT...
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Financial Services Manager
6 days ago
Johannesburg, Gauteng, South Africa Service Parts Logistics Full timeAbout the RoleWe are looking for a skilled Finance & Operational Excellence Manager to join our team at Service Parts Logistics. As a key member of our leadership team, you will play a critical role in driving financial excellence and operational efficiency across the organization.In this role, you will be responsible for managing a team covering...
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Customer Service Liaison
1 week ago
Johannesburg, Gauteng, South Africa Wilderness Full timeJob title : Customer Service LiaisonJob Location : Gauteng, JohannesburgDeadline : March 14, 2025Quick Recommended LinksJobs by Location Job by industries Detailed ResponsibilitiesCollaborate with all pertinent business stakeholders in investigating and aiding complaint resolution, ensuring continuous communication, providing insights, and making...
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Branch Operations Director
6 days ago
Johannesburg, Gauteng, South Africa Empact Group Full timeJob Summary:The Branch Operations Director - Pest Services at Empact Group is responsible for leading a team of service professionals to deliver exceptional service to our customers.This role requires a strategic thinker who can develop and implement plans to improve branch performance and customer satisfaction.The successful candidate will have excellent...
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Director of Financial Services Management
7 days ago
Johannesburg, Gauteng, South Africa PPS Recruitment Full timeAbout the RoleWe are seeking an experienced Director of Financial Services Management to lead our Wealth Advisory team. The ideal candidate will have a strong background in sales and distribution within financial services or a similar industry. A postgraduate qualification in management or leadership is highly desirable.