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Branch Operations Director

1 week ago

Johannesburg, Gauteng, South Africa Empact Group Full time

Job Summary:

The Branch Operations Director - Pest Services at Empact Group is responsible for leading a team of service professionals to deliver exceptional service to our customers.

  • This role requires a strategic thinker who can develop and implement plans to improve branch performance and customer satisfaction.
  • The successful candidate will have excellent leadership and communication skills, with the ability to build strong relationships with customers and colleagues.
  • You will be responsible for ensuring all relevant company policies and procedures are understood and adhered to by the service team.

Key Responsibilities:

  • DEVELOP AND IMPLEMENT PLANS TO IMPROVE BRANCH PERFORMANCE AND CUSTOMER SATISFACTION.
  • ENSURE ALL RELEVANT COMPANY POLICIES AND PROCEDURES ARE UNDERSTOOD AND ADHERED TO BY THE SERVICE TEAM.
  • Maintain an environment which meets local HS&E standards, regulations, and requirements.

Requirements:

  • Full National Certificate in Pest Control or equivalent.
  • Minimum 5-8 years' experience in pest control services.