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Branch Customer Service Director

1 week ago

Johannesburg, Gauteng, South Africa Hire Resolve Full time

Job Overview:

Hire Resolve is seeking a skilled and experienced Branch Customer Service Manager to lead our team at our Gauteng branch in the furniture industry. The ideal candidate will be responsible for managing customer service operations, ensuring high levels of customer satisfaction and efficient communication with clients.

Key Responsibilities:

  • Manage a team of customer service representatives to deliver exceptional service to clients.
  • Develop and implement customer service policies and procedures to streamline operations and improve customer satisfaction.
  • Resolve customer complaints and inquiries in a timely and professional manner.
  • Monitor customer feedback and implement improvements to enhance the overall customer experience.
  • Collaborate with internal departments, such as sales and production, to ensure seamless communication and coordination of services.

Essential Qualifications:

  • Bachelor's degree in Business Administration, Sales, or a relevant field.
  • 6+ years of experience in a customer service management role, preferably in the furniture industry.
  • 6+ years of experience in Retail Management Systems.
  • Excellent communication and interpersonal skills to effectively interact with clients and team members.
  • Previous working experience within a stressful, fast-paced environment.
  • Strong problem-solving abilities to address customer issues and find effective solutions.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Proficiency in Microsoft Office applications and customer service software.
  • Knowledge of relevant industry regulations and standards.
  • Leadership experience to motivate and guide a team of customer service representatives.