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Student Affairs Advisor

1 month ago

Cape Town, Western Cape, South Africa Eduvos Full time

Department: Customer Experience and Campus Operations

Number of Positions: 2

Location: Tyger Valley, Western Cape, South Africa

Minimum Education Level: Bachelors Degree | Advanced Diploma

Job Category: Customer Service

Job Advert Summary

Eduvos is looking to employ the services of a Student Affairs Advisor on a full-time basis based at our Tyger Valley campus.

Position

To maintain and develop excellent student relationships and to provide support to students throughout the student journey from enrolment to graduation, thereby contributing to a positive student experience and student retention.

Qualifications

B-degree in social work, education/educational psychology, or communication. Honours will be advantageous.

Experience

Two years customer services experience preferably as a student advisor in a higher education or professional development environment.

Duties and Responsibilities

Responsibilities:

  • Facilitate the implementation of the end-to-end enrolment and onboarding process.
  • Manage handover and transition from new business.
  • Induction and orientation support including access to systems.
  • Contract management.
  • Student and sponsor queries.
  • Student engagement and customer relationship management (CRM) – first contact of all assigned students.
  • Ongoing query resolution (1st level issues resolution/problem solving).
  • Scheduled engagements (formalised check-ins).
  • Student Affairs - Student representative council (SRC) and class representatives.
  • Facilitate on-campus election process.
  • Facilitate development and implementation of operational plans and budgets.
  • Implementation of on-campus student activities, events, clubs, and societies.
  • Safeguarding – incident report and response facilitation.
  • Student wellness – awareness and referral.
Functional and Behavioural Competencies

Functional competencies:

Customer facing professional skills.

Behavioural competencies:

  • Initiative and responsibility - Acts on own initiative, makes things happen, and accepts responsibility for the results.
  • Constructive teamwork – Cooperates well with others; shares knowledge, experience, and information; supports others in the pursuit of team goals.
  • Relations and networking – Builds a useful network of contacts and relationships and utilises it to achieve objectives.
  • Influence - Makes an impact; convinces and persuades others; promotes plans and ideas successfully.
  • Effective communication - Communicates in a clear, precise, and structured way; speaks with authority and conviction; presents effectively.
  • Analysis and judgment - Quickly understands and analyses complex issues and problems; comes up with sound and rational judgments.
  • Systematic approach (planning and organising) - Uses a methodical and systematic approach; plans ahead, defines clear priorities, and allocates resources effectively.
  • Steadiness (emotional tenacity) – Creates a stable and reassuring work atmosphere; supports and encourages the team in difficult times; is firm and reliable.
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