External Sales and Service Advisor OBR-31

2 weeks ago

Cape Town, Western Cape, South Africa FNB South Africa Full time
Job title : External Sales and Service Advisor OBR-31Job Location : Western Cape, Cape TownDeadline : March 18, 2025Quick Recommended Links
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Job Description

  • To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
  • Execute own work in accordance with the organisational values and code of ethics.
  • Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
  • Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
  • Work with enhanced processes and procedures to maintain operational efficiencies.
  • Deliver work in an accurate manner to ensure consistent results.
  • Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
  • Adhere to quality standards, turnaround times and Company policies and procedures.
  • Complete relevant administration, reporting and updating of information accurately and on time.
  • Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
  • Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
  • Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
  • Maximize sales by selling packaged financial solutions to clients.
  • Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
  • Maximise cross-selling opportunities.
  • Drive adoption of digital and other self-service options across client base.
  • Contribute to teamwork and inclusivity within own team.
  • Contribute to cost efficiencies through responsible utilisation of work related resources.
  • Achieve expected financial targets and uphold associated service levels.
  • Build and maintain stakeholder relationships.
  • Deliver customer service through adherence to quality service standards.
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