Territory Sales Agent and Branch Teller

2 weeks ago

Johannesburg, Gauteng, South Africa Mukuru Full time

Job Title: Territory Sales Agent and Branch Teller

Job Summary: Mukuru is seeking a highly skilled Territory Sales Agent and Branch Teller to provide remittance disbursement services and drive sales in a professional and efficient manner.

Key Responsibilities:

  • Provide advice and guidance to customers
  • Analyse and monitor transaction details
  • Motivate and assist customers to transact with Mukuru
  • To activate customers for new corridors
  • Gather and present location specific information on sales
  • To monitor whether sufficient stock of marketing collateral is available and report back
  • Engage with potential customers and market the enterprise product
  • Custodianship of the Mukuru brand and maintenance of that standard
  • Welcome and greet customers in a professional manner
  • Identify if the customer wants to collect money, send money or do an FX deal
  • Collect and check the required documentation and scan clear copies
  • Verify the current rate as given by ICFX and explain the rate to the customer
  • Match customer name and ID before processing
  • Capture all transaction details in ICFX
  • Ensure all money is double checked and counted within view of cameras
  • Count money with the customer and confirm the value together when selling FX
  • Check that all notes are real when buying FX
  • Print out and sign invoice/receipt, original filed away accurately and customer given the duplicate
  • Archive invoices after 3 months
  • Check validity of passport, proof of residence not older than 3 months and valid flight ticket within 90 days
  • Refer customers to other agents if no proof of residence is available
  • Escalate any suspicious documentation to branch manager before processing
  • All new customers and high value customers must complete an Indemnity form
  • Obtain daily password for safe every morning and retrieve own float
  • Notify finance and receive a top-up if required to ensure sufficient stock levels
  • Conduct a stock count at the end of each day
  • Verify totals of stock match system by printing out slip from ICFX, capture actual stock totals, sign and send to Manager
  • Capture shorts onto ICFX and notify manager
  • Compile weekly and monthly spreadsheet reports
  • Complete daily system tests on system, must achieve 100% or go back and try again
  • Complete daily quiz and overall monthly quiz competition
  • Submit monthly assignments timeously
  • Attend quarterly training and test sessions
  • Always provide professional customer service
  • Give information based on the training received
  • Maintain customer confidentiality
  • Monitor and manage own targets
  • Attend monthly performance meeting with Head of Branches
  • Attend all required training courses for new products
  • Improve Chinese language level and write monthly test designed by the head of branch

Requirements:

  • Grade 12 - High school graduate
  • Chinese language related certificate
  • Understanding and Speaking of Mandarin (essential)
  • 2 Years Customer Service Consultant experience within a financial institution
  • 2 Years Sales experience within a financial institution
  • 2 Years Chinese related work experience
  • Knowledge of foreign exchange
  • Knowledge of exchange control regulations
  • Knowledge of FICA regulations
  • Knowledge of money laundering
  • Knowledge of Customer Service

Additional Skills:

  • Verbal and written communications skills
  • Organisational & administrative skills
  • Interpersonal skills
  • Analytical skills
  • Sales Skills
  • Chinese language Skill
  • Driving Skills

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