Reservations Team Lead

1 month ago


Cape Town, Western Cape, South Africa ABC Worldwide Full time
Job Title: Reservations Manager Job Summary: We are seeking a highly skilled and experienced Reservations Manager to join our team at ABC Worldwide. The successful candidate will be responsible for leading the reservations team, driving sales, and ensuring operational excellence. Key Responsibilities: * Maintain excellent customer relationships and gather feedback to improve sales and product offerings * Use knowledge to guide the team on the customer journey and be the expert * Deliver on or exceed sales targets and investigate customer and operator business requirements * Monitor quoting and operational accuracy, ensure operational excellence, and oversee quotation checks * Process, analyze, and act upon turnaround time and workload reports * Support improvement of staff expertise and knowledge on current systems and process optimization * Maintain high levels of quality and drive profitability through margin control, sales training, and encouraging the team to upsell Human Resources: * Plan the number of Destination Specialists needed, define requirements, create job descriptions, and initialize the recruiting process * Keep records on leave, off days, and additional days worked * Build motivation and team spirit, be approachable and supportive, and establish clear targets * Develop and support staff, ensure proper training, and maximize the available staff force Financial: * Ensure correct and timeous invoicing/collection, and assist the team to resolve account queries * Demonstrate an understanding of cost, profit, nett, and gross selling prices Additional Responsibilities: * Know the customer product shelf and Private Safaris priorities around sales/product * Be aware of competitors' products, travel on educationals and familiarization trips, and report back * Demonstrate excellent communication skills and customer care, and support the decision-making process Sundry Areas: It is expected of all employees to perform not only tasks mentioned in the job description but also direct allocated or extraordinary tasks that could arise.

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