Infrastructure Operations Manager
2 weeks ago
We are seeking a highly skilled and experienced Infrastructure Operations Manager to join our team at BCXP. This is a critical role that requires strong leadership and technical skills to manage and direct technical support for core infrastructure.
Key Responsibilities- Infrastructure Support - Manage the administration and maintenance of the environment, ensuring high levels of quality, standards, and operability as defined within negotiated and agreed service level agreements, service level parameters, or contracts.
- Risk Management - Identify and mitigate operational risk within Infrastructure.
- Collaboration - Collaborate between and within BCXP Divisions and establish and enhance relationships and networks with partners, customers, and vendors in support of market dominance.
- Financial Management - Provide input into and track against the annual budget and forecasts within defined guidelines, directing and coordinating activities to achieve revenue and cost containment targets.
- Team Management - Motivate and coach subordinates in support of performance excellence, employee engagement, innovation, and transformation.
- Business Continuity - Provide input, develop, and manage the implementation of processes and procedures to maintain or recover the delivery of systems and services in the event of any physical, technical, or environmental disaster or major outage, providing continuity of service to customers.
- Project Management - Participate in multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget, and service level agreements.
- Customer Support - Interact with customers when escalated, to provide and process information in response to technical requests about products and services.
3 years relevant experience in infrastructure services, technical support environment. The experience must include relevant exposure to the specific ICT sector.
OR
5 years' experience in infrastructure services, technical support environment. The experience must include relevant exposure to the specific ICT sector.
CertificationsITIL FoundationMust have a high-level overview of the supported technologies in the client environmentLevel of Engagement & Span of ControlSpan of Control26Level of EngagementTechnical Teams, Management, Internal and External Customers
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