IT Infrastructure Manager

7 days ago

Durban, KwaZulu-Natal, South Africa Tower Group Full time

**Job Summary**

Tower Group is seeking an experienced IT Infrastructure Manager to oversee the seamless operation, maintenance, and troubleshooting of all IT infrastructure, including personal computers, local and wide area networks (LAN/WAN), and telecommunication systems.

Main Responsibilities:

  • Serve as a key backup for the Area ITC, managing workflows and daily tasks.
  • Lead negotiations and manage procurement with suppliers.
  • Oversee and maintain IT budget forecasting.
  • Act as a liaison between user and director requests, and the regional business department.
  • Support setup for agent offices and new office creation.
  • Produce and manage quality environmental, business continuity, and sustainability reports.
  • Provide first-line desktop support and manage Identity Access Management (IAM).
  • Administer Salesforce and oversee case management system assignments.
  • Handle e-forms, website updates, and asset management.
  • Manage mobile phone services and oversee office management, including PA support.
  • Monitor hardware performance and implement upgrades.
  • Enhance office and equipment functionality to foster smarter, more efficient working environments.
  • Develop basic web and script solutions.
  • Troubleshoot and manage Ethernet networks (LAN and WAN), ensuring appropriate hardware and software configurations.
  • Guide users on optimizing their desktop environment and resolve technical issues.
  • Install and troubleshoot essential hardware components like memory, modems, and hard drives in both PCs and servers.
  • Support a variety of peripherals, including printers, scanners, and other approved devices.
  • Ensure clear, concise, and organized communication, both verbally and in writing, tailored to technical and non-technical audiences.
  • Lead task prioritization, focusing on high-impact activities, and guide others in organizing their work efficiently.
  • Make sound decisions in ambiguous situations, adjusting to new information as needed.
  • Analyze issues systematically and identify solutions by gathering information from various sources.

Required Skills and Knowledge:

  • A+ & N+, COMPTIAA+, CCNA certificate.
  • University Degree or Diploma in Information Technology.
  • 5 Years experience.

Technical Competencies:

  • Expertise in networking systems (LAN, WAN) and communication platforms (Jabber, Microsoft Teams, Zoom).
  • Strong analytical abilities with a highly independent and proactive approach to problem-solving.
  • Capable of conveying complex concepts in a clear and comprehensible manner.
  • In-depth knowledge of user application systems and advanced proficiency in Microsoft programs.
  • Collaborative team player with a flexible and cooperative mindset.
  • Excellent communication skills, both verbal and written.

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