Infrastructure Services Manager

4 days ago

Durban, KwaZulu-Natal, South Africa BCXP Full time
Job Summary

We are seeking a highly skilled and experienced Infrastructure Services Manager to join our team at BCXP. The successful candidate will be responsible for overseeing and directing technical support for core infrastructure, transforming IT and realizing the digitalization journey for our clients.

Key Responsibilities
  • Manage the administration and maintenance of the environment, ensuring high levels of quality, standards, and operability as defined within negotiated and agreed service level agreements, service level parameters, or contracts.
  • Identify and mitigate operational risk within Infrastructure, collaborating with cross-functional teams to ensure seamless delivery of services.
  • Develop and maintain relationships with partners, customers, and vendors to support market dominance and drive business growth.
  • Provide input into and track against the annual budget and forecasts, directing and coordinating activities to achieve revenue and cost containment targets.
  • Motivate and coach subordinates to support performance excellence, employee engagement, innovation, and transformation.
  • Develop and implement process and procedures to maintain or recover the delivery of systems and services in the event of any physical, technical, or environmental disaster or major outage.
  • Participate in multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget, and service level agreements.
  • Interact with customers to provide and process information in response to technical requests about products and services.
Requirements
  • NQF 6: 3-year Degree/Diploma/National Diploma in Business or Information Technology
  • NQF 4: Grade 12 National Diploma
  • 3 years' relevant experience in infrastructure services, technical support environment, with exposure to the specific ICT sector
  • OR 5 years' experience in infrastructure services, technical support environment, with exposure to the specific ICT sector
  • ITIL Foundation certification
  • High-level overview of supported technologies in the client environment
Working Conditions

Full-time office-based position with the ability to work extended hours as and when required.

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