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IT Support Specialist
2 weeks ago
Are you passionate about delivering exceptional technical support and ensuring seamless IT operations?
We are seeking a skilled Technical Support Specialist to provide top-notch assistance to our computer system users. This role involves diagnosing, troubleshooting, and resolving complex hardware and software issues, as well as providing excellent customer service.
About Our Team
LexisNexis Legal & Professional is a global leader in legal, regulatory, and business information and analytics. Our team of experts provides innovative solutions to help customers increase productivity, improve decision-making, and achieve better outcomes.
About the Role
This is an exciting opportunity for a dedicated professional to join our team as a Technical Support Specialist. Key responsibilities include:
- Providing first-level technical support and escalating unresolved queries.
- Tracking, routing, and redirecting problems to the correct resources.
- Diagnosing and resolving hardware and software issues and advising users on appropriate actions.
- Setting up new user accounts, profiles, and configuring workstations and applications.
- Installing, modifying, and repairing computer hardware and software.
- Performing regular updates and maintenance tasks, ensuring security and privacy of systems.
- Maintaining accurate records of repairs, maintenance schedules, and preparing timely reports.
- Monitoring, supporting, troubleshooting, and resolving operating issues to ensure connectivity and minimize downtime.
Key Skills and Qualifications
To succeed in this role, you will need:
- Proficiency in Windows environments.
- Experience with computer networks, network administration, and network installation.
- Familiarity with remote desktop applications and help desk software.
- Ability to configure workstations/laptops.
- Strong written and verbal communication skills.
- Ability to troubleshoot operational issues.
- Basic understanding of software monitoring tools and backup procedures.
- Excellent problem-solving and organizational skills.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) or previous experience in a technical support role.
Why Work with Us
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive benefits package.
