Customer Service Liaison Specialist
2 days ago
We are recruiting for a motivated Customer Service Liaison Specialist to be the primary point of contact for all membership-related inquiries, requests, and concerns.
Your responsibilities include answering and directing phone calls, assisting with membership-related issues, resolving complaints, and processing transactions.
To succeed as a Customer Service Liaison Specialist, you should have strong customer service skills and enjoy working with people.
A top-notch Customer Service Liaison Specialist should be able to deliver exceptional member service experiences and resolve enquiries and complaints in a friendly and efficient manner.
The ideal candidate will possess excellent communication skills, both written and verbal, as well as good listening and interpersonal skills.
Strong attention to detail is essential for this role, as you will be responsible for documenting all enquiries and maintaining accurate membership records.
Responsibilities:
- Answer phone calls and written questions, concerns, and complaints regarding membership
- Provide information on membership fees, policies, processes, benefits, products, and services
- Listen to members and identify their needs
- Recommend and cross-sell products and services to members and potential members
- Investigate and resolve or escalate membership and payment issues
- Assess member eligibility and process payments, applications, and requests
- Document all enquiries and maintain accurate membership records
Requirements:
• Estimated salary: $45,000 - $60,000 per year, depending on location and experience
• Excellent communication skills, both written and verbal
• Good listening and interpersonal skills
• Strong attention to detail
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