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Customer Liaison Expeditor
2 weeks ago
**Job Number**
- 70438
**Job Type**
- Permanent
**Job Title**
- Customer Liaison Expeditor
**Computer Skills**
- JD Edwards,MS Excel,MS Outlook,MS Word,Qlikview
**Industry**
- Engineering
**City**
- Ekurhuleni (East Rand)
**Province**
- Gauteng
- REPORTING TO THE CUSTOMER LIAISON SUPERVISOR: INTERNAL SALES**JOB PURPOSE**
- Responsible for expediting customer orders, improving on delivery dates and updating internal systems with progress**JOB FUNCTION**
- Status of existing orders is monitored and communicated continuously and orders in progress are discussed with production as required.
- Expedite monthly on customer complaints and report on overdue, communicate orders to Business Units and Sales Managers
- Liaison with planners to improve on quoted delivery dates and revised delivery dates and reasons thereof are communicated to Sales Engineers
- Deliveries are booked with Despatch as required and system is updated to reflect revised delivery date.
- 100% delivery accuracy wherever possible and all outstanding orders are progressed to ensure adherence to delivery dates.
- Ongoing liaison with production, sales and planners on delivery dates and customer queries are responded to within 24 hours.
- Draft quotations and send to customer in time and ensure quotes and order conversions are correctly recorded on JDE.
- Maintain contact with key stakeholders regarding possible orders or status of proposals.
- Log and investigate incidents, compliments and innovations and provide response within required period.
- All major quotations and tenders are followed up on and input is provided on project status**Inherent Requirements**
**QUALIFICATION & REQUIREMENTS**
- Grade 12
- At least 3 years’ experience in a similar role and environment
- Computer Literate
- good knowledge of Microsoft Office Suite (MS Word, MS Excel and MS Outlook)
- JDE (sales and inventory modules) and Qlikview will be highly advantageous.
- Follows up, problem solver, quality orientated, good communication skills, attention to detail, good planning and organising skills**What Qualification**
- Matric
**Minimum Qualification**
- Matric
**Status**
- Available
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