Italian Language Support Specialist

4 weeks ago


Sandton, South Africa Jai Search Consultancy Full time
Job Description:
Jai Search Consultancy is seeking a highly skilled and motivated Italian Language Support Specialist to join our team in Sandton. As an Italian Speaking Service Desk Agent, you will be the first point of contact for customers with technical issues, providing level 1 support to resolve their queries efficiently.

About You:
We are looking for a dynamic individual who possesses excellent communication skills and a strong foundation in IT. Your fluency in Italian is essential to succeed in this role, as you will be interacting with customers and resolving complex technical issues. The ideal candidate should have a passion for communication and a knack for speaking fluent Italian.

Key Responsibilities:
- Receive requests from customers via phone, chat, email, or online platforms.
- Provide level 1 technical support to resolve customer queries efficiently.
- Assess the complexity of customer requests and offer solutions for their resolution.
- Manage and prioritize customer requests based on impact and priority.

Requirements:
- Fluent Italian language skills (speaking, reading, writing).
- Strong understanding of IT fundamentals and technical concepts.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities simultaneously.

What We Offer:
- Competitive salary: R120,000 - R150,000 per annum based on experience.
- Opportunity to work with a reputable company in the Sandton area.
- Collaborative and dynamic work environment.

Benefits:
- Comprehensive training program to enhance your technical skills.
- Ongoing support and guidance from experienced colleagues.
- Opportunities for career growth and professional development.

How to Apply:
To apply, please submit your updated CV and supporting documents to Jai Search Consultancy.

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