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Customer Relationship Advisor

1 week ago

Sandton, South Africa JSE Limited Full time
Job Requirements:
We are seeking a highly skilled Customer Relationship Advisor to join our team at JSE Limited. As a Customer Relationship Advisor, you will be responsible for handling inbound and outbound calls to and from customers, providing solutions to their enquiries and assisting shareholders with the opening of Sharehub accounts and processing unclaimed dividends.

About the Role:
In this role, you will ensure that all calls are answered within 20 seconds, meeting productivity criteria. You will also assist shareholders in navigating the Asset Reunification Project and provide quality output above 90% monthly.

Your Key Responsibilities:
  • Handling inbound and outbound calls to and from customers
  • Providing solutions to customer enquiries
  • Assisting shareholders with the opening of Sharehub accounts and processing unclaimed dividends