Customer Service Coordinator

2 months ago


Amanzimtoti, South Africa HR Genie Full time
Job Purpose

To ensure maximum stakeholder and customer satisfaction is achieved by managing orders, lead times and delivery windows.

Key Responsibilities
  • Enhance customer service by providing timely and accurate information.
  • Master data and inputs into load plan aligned to customers DSP (Distribution Service Package).
  • Continuous communication with SD Planning to ensure calibration of master data to meet customers changing needs.
  • Feedback on all customer comments, queries and suggestions provided to the responsible party with the intent to improve service levels.
  • Accountable for new customer take-on process in-trade including customer induction.
  • Order capture via customer calls (telesales) to support Telesales ambition and free up Sales representative time for more value add activities.
  • Load plan execution.
  • Maintain good customer relations by delivering on promise consistently.
  • Day to day management of customers related delivery queries or complaints.
  • Delivery productivity.
  • Explore and quantify opportunities to convert Customers to less expensive delivery modes.
  • Existing delivery modes optimised.
  • Master Data verified for accuracy.
  • Adherence to Food Safety Requirements.
  • Commitment to The Beverage Company's Food Safety policy and its objectives.
  • Ability to understand and implement all food safety requirements.
  • Adherence to and the enforcement of Food Safety Policies, SOPs and PRPs.
  • Compliance with PPE requirements including jewellery policy.
  • Compliance with personal hygiene requirements in accordance with the organisation's code of practice.
  • Active engagement in all training including competency testing.
  • Regular practice of hand washing and sanitising.
  • Prevention of cross-contamination of products no allergens allowed in the manufacturing facility.
  • Responsible for raising any food safety risk to the relevant personnel such as the Team Leader or Food Safety personnel.


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