Customer Service Delivery Specialist

4 weeks ago


Amanzimtoti, South Africa HR Genie Full time
Job Description:

As a Customer Service Delivery Specialist at HR Genie, you will play a crucial role in ensuring maximum stakeholder and customer satisfaction is achieved. Your primary objective will be to manage orders, lead times, and delivery windows effectively.

Key Responsibilities:
  • Enhance customer service by consistently delivering on promises and maintaining good customer relations.
  • Maintain accurate master data and ensure alignment with customers' DSP (Distribution Service Package).
  • Communicate continuously with SD Planning to meet customers' changing needs.
  • Provide feedback on customer comments, queries, and suggestions to improve service levels.
Additional Duties:
  • Accountable for new customer take-on process, including customer induction.
  • Capture orders via customer calls (telesales) to support Telesales ambition and free up Sales representative time for value-add activities.
  • Execute load plans efficiently.
  • Maintain food safety requirements and adhere to The Beverage Company's Food Safety policy and objectives.

The ideal candidate will possess excellent communication skills, the ability to understand and implement food safety requirements, and a commitment to adhering to policies, SOPs, and PRPs. This role requires active engagement in training, including competency testing, and regular practice of hand washing and sanitizing.

Benefits:

This role offers a competitive salary of $60,000 per year, reflecting the company's commitment to attracting top talent. Other benefits include opportunities for professional growth and development, a dynamic work environment, and a comprehensive compensation package.



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