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Customer Service Representative
1 month ago
About KWV: A leading company in the logistics industry, committed to delivering exceptional customer service.
">Job Summary: As a Call Centre Agent at KWV, you will play a crucial role in providing unique customer service and achieving success in our Contact Centre. Your primary goal is to minimize lost sales and wasteful delivery expenditure by accurately capturing orders on SAP and online systems within set time frames. You will be responsible for efficient and accurate order placement using all available channels (Email, CIM, and Inbound calls), ensuring excellent customer service by reducing call waiting time and dropped calls. Additionally, you will develop effective working relationships with managers, colleagues, and the sales team, build strong relationships with customers, and ensure they receive effective, courteous responses with every interaction.
Responsibilities:
- Minimize lost sales and wasteful delivery expenditure by capturing orders accurately and within set time frames on SAP and online system.
- Efficient and accurate order placement using all available channels (Email, CIM and Inbound calls) while ensuring excellent customer service by reducing call waiting time and dropped calls.
- Develop an effective working relationship with managers, colleagues and the sales team.
- Build good relationships with customers, ensure the customers are valued and receive effective courteous response with every interaction.
- Understand and live the company vision and values.
- Take responsibility to agree on and review personal performance goals and achievement thereof.
- Implement a development plan for own effectiveness and personal growth.
- Willing to do any reasonable task and be multi-skilled.
- Share and implement new ideas regarding work and improve effectiveness.
Requirements:
- Grade 12 qualification.
- 1-3 years' experience in Contact Centre.
- 1-3 years client service experience.
Estimated Salary Range: R150,000 - R200,000 per annum, depending on experience and qualifications. The salary range may vary based on individual performance and contributions to the company's success.
