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ICT Support Specialist

2 weeks ago

Durban, KwaZulu-Natal, South Africa IIE Rosebank College Full time

Job Description

The Technical Operations Manager will coordinate, plan, and schedule the day-to-day activities of ICT support staff. This role involves providing technical and training support services, on-the-job training to team members, and feedback regarding job performance and progress.

Duties and Responsibilities:

  • Conduct daily checks on the IT infrastructure (LAN, WLAN, WAN, etc.) to monitor uptime requirements and ensure systems are running optimally.
  • Install new servers when required.
  • Coordinate the deployment of systems and infrastructure within the campus.
  • Diagnose and troubleshoot hardware and software issues that are escalated from ICT Support.
  • Maintain campus software licenses and ensure that campus equipment is licensed correctly.
  • Ensure that critical and security updates are applied to servers and workstations.