senior ict support

5 days ago

Durban, KwaZulu-Natal, South Africa IIE Rosebank College Full time

Join Our Team at IIE Rosebank College

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 28,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures

Job Purpose

Co-ordinates, plans and schedules the day-to-day activities of ICT support staff and assists the team to provide technical and training support services. Provides on the job training to team members and feedback regarding job performance and progress. Co-ordinates systems installations and assists to retrieve stored data. Investigates and resolves system malfunctions or escalates accordingly. Consults with staff to achieve effective problem resolution.

Duties And Responsibilities

  • Conducts daily checks on the IT infrastructure (LAN, WLAN, WAN, etc…) to monitor up time requirements and ensure that systems are running optimally.
  • Installs new servers when required.
  • Coordinates the deployment of systems and infrastructure within the campus.
  • Diagnose and troubleshoot hardware and software issues that are escalated from ICT Supports.
  • Maintains campus software licences and ensures that campus equipment is licenced correctly.
  • Ensures that critical and security updates are applied to servers and workstations.
  • Ensure that the campus has the necessary IT support during regular operational hours.
  • Coordinates Campus IT staff activities. Oversees and allocates service desk requests accordingly.
  • Coordinate acquisition of IT Hardware / Software to ensure optimal resources are always available and in place to meet the needs of the campus.
Qualifications

Minimum Requirements:
  • 3-Year Diploma (NQF6) in Information Technology
  • Knowledge of Standard Operating Systems
Experience
  • At least 3 years' experience as ICT Support/Service Desk agent
  • Experience in an academic setting will be advantageous.
Key Competencies
  • Customer service oriented
  • Ability to manage time effectively.
  • Deadline orientated and can work well under pressure.
  • Be able to work in a team environment.
  • Effective communication skills
Salary

Market related.

Enquiries

For enquiries, please feel free to contact HRO Recruiter on 031-301 52126.

Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.
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