Senior Restaurant Operations Manager

2 days ago


George Knysna, South Africa Synergy Human Resources Full time
About the Role

We are seeking an experienced Senior Restaurant Operations Manager to join our team in Knysna. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and leading high-performing teams.

Responsibilities
  • Operations Management: Ensure that all restaurant operations run smoothly, maintaining high levels of service quality and efficiency.
  • Staff Management: Manage, organize, and supervise shifts and shift rosters, ensuring that staff are working within outlined operating standards.
  • Budgeting and Cost Control: Manage budgets and cost control methods to minimize expenses, ensuring that financial targets are met.
  • Customer Service: Provide excellent customer service, responding efficiently and accurately to customer complaints.
Requirements
  • Experience: Minimum 5 years' experience in a 4 or 5-star establishment, with a proven track record of success in restaurant operations management.
  • Skills: Excellent communication skills, both written and verbal; computer literacy; and proficiency in Opera.


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