Restaurant Operations Manager

2 weeks ago

George, Western Cape, South Africa HR Supreme Full time

We are seeking a highly organized and detail-oriented Restaurant Operations Manager to oversee administrative functions and provide support to our operations team. The ideal candidate will manage day-to-day administrative duties, coordinate scheduling, oversee inventory control, and ensure compliance with company policies. This role requires a proactive approach to problem-solving, strong communication skills, and a deep understanding of restaurant operations.

**Key Responsibilities**

  • **Administration & Office Management**
    • Oversee all administrative duties, including document management, filing, and correspondence.
    • Maintain office supplies and restaurant inventory; ensure accurate record-keeping and timely reordering.
    • Manage the restaurant's POS system, updating menus, prices, and promotions as needed.
  • **Scheduling & Payroll**
    • Prepare staff schedules, ensuring adequate coverage during peak hours while managing labor costs.
    • Track employee attendance, manage time-off requests, and coordinate with HR for payroll processing.
    • Handle onboarding and offboarding paperwork for restaurant employees, including contracts and other HR documents.
  • **Financial Management & Reporting**
    • Monitor daily sales, expenses, and cash flow; provide weekly financial reports to the management team.
    • Assist in preparing the monthly budget and controlling operational expenses to optimize profitability.
    • Reconcile bank deposits, handle petty cash, and ensure accurate record-keeping for audits.
  • **Inventory & Supply Chain**
    • Oversee food, beverage, and supply inventory management; implement systems to minimize waste and reduce costs.
    • Work with suppliers to manage orders, negotiate pricing, and track deliveries.
    • Conduct monthly inventory audits and report discrepancies or issues to management.
  • **Customer & Vendor Relations**
    • Act as the primary point of contact for vendor communications, ensuring timely order fulfillment and service quality.
    • Handle customer service inquiries related to billing, reservations, or other administrative concerns.
  • **Compliance & Safety**
    • Ensure the restaurant complies with local labor, safety, and health regulations.
    • Coordinate employee training on food safety, customer service, and company policies.
    • Maintain up-to-date records of all licenses, certifications, and health inspections.
  • **Support & Operational Assistance**
    • Assist with day-to-day restaurant operations, especially during peak hours or special events.
    • Coordinate with management to support restaurant promotions and marketing initiatives.

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