Customer Service Solutions Manager
4 weeks ago
Empire Recruitment is a leading organization that offers unparalleled opportunities for career growth and development.
We are currently seeking an experienced Customer Service Solutions Manager to join our team in delivering exceptional customer experiences.
About the Role:
The successful candidate will be responsible for analyzing sources of service failures, identifying probable root causes, and recommending solutions to improve overall customer satisfaction.
Key Responsibilities:
- Analyzing customer needs and providing effective solutions
- Leading teams to deliver high-quality customer service
- Developing and implementing process improvements
- Maintaining strong communication with stakeholders
Requirements:
- A minimum of 5-7 years of experience in customer services
- Degree or similar qualification and/or experience
- Strong leadership and problem-solving skills
- Excellent communication and interpersonal skills
What We Offer:
- A competitive salary range: $80,000 - $120,000 per annum
- Ongoing training and professional development opportunities
- A dynamic and supportive work environment
- The chance to make a real impact on customer satisfaction
-
Business Unit Manager
1 month ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeStore Manager OpportunityService SolutionsWe are seeking a highly skilled Store Manager to oversee the day-to-day operations of our retail stores. The ideal candidate will have:Key ResponsibilitiesGrade 12 qualificationExcellent communication and customer service skillsAbility to work retail hours and be PC literateStrong operational and sales...
-
Key Account Manager
3 weeks ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeService Solutions is seeking a highly skilled Key Account Manager - Logistics Specialist to join our team in Denver. The ideal candidate will have 3-5 years of experience in sales and account management, with a proven track record of success in a service industry.Job SummaryThe Key Account Manager - Logistics Specialist will be responsible for developing and...
-
Luxury Retail Operations Manager
1 month ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeAbout the RoleWe are seeking an experienced Retail Team Lead to join Service Solutions team in Sandton, leading our client-centric approach in luxury retail.Lead, supervise, and inspire a dedicated team of Client Advisors to deliver exceptional customer experiences.Promote a positive, collaborative, and professional team environment that fosters trust,...
-
Senior Retail Operations Manager
3 weeks ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeAt Service Solutions, we are seeking a highly skilled Senior Retail Operations Manager to join our team at the busy Cresta Branch.Main Requirements:A minimum of Grade 12Proven retail experience with a premium brandAbility to work flexible hours, including those at the Cresta locationExcellent customer service skillsA clear credit and criminal record, as per...
-
Business Development Manager
4 weeks ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeJob Title: Business Development ManagerWe are seeking a highly motivated and experienced Business Development Manager to join our team at Service Solutions in Denver. As a key member of our sales team, you will be responsible for driving business growth and development through new business opportunities, customer relationships, and strategic...
-
Key Account Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeAbout the RoleWe are seeking a highly skilled Key Account Manager to join our team at Service Solutions.As a Key Account Manager, you will be responsible for building and maintaining strong relationships with our luxury retail clients in South Africa.Your primary goal will be to deliver exceptional customer service, drive sales growth, and increase brand...
-
Retail Key Holder Manager
3 weeks ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeService Solutions is seeking to employ a highly skilled Retail Key Holder for the busy Cresta Branch. This is an exciting opportunity for someone with experience in international FMCG retail to join our team and contribute to our success.Main Requirements:• A Grade 12 qualification• At least one year of retail experience at a premium brand• Ability to...
-
Store Manager
1 month ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeStore Manager Requirements:Sandton City Service Solutions is seeking a Store Manager to manage our FMCG Premium Brand Retailer. The successful candidate will have:Key Responsibilities:Grade 12Excellent communication skillsCustomer Service SkillsAbility to work retail hoursPC literate2 + Retail Managerial experienceStrong operational and Sales...
-
Client Relationship Manager
2 months ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeLuxury Retail CRM OpportunityWe are seeking a skilled Client Relations Manager to join our team at Service Solutions.Key Responsibilities:Manage client relationships and develop strategic partnershipsProvide exceptional customer service and supportCollaborate with cross-functional teams to drive business growthConduct market research and analyze customer...
-
Customer Service Representative
1 month ago
Johannesburg, Gauteng, South Africa Staff Solutions Recruitment Full timeJob DescriptionThis role is ideal for individuals with a retail background who are proficient in multiple languages. The successful candidate will be responsible for providing excellent customer service, responding to store queries, and participating in marketing activities as needed.Key ResponsibilitiesResolve customer complaints and provide solutions in a...
-
Luxury Retail Business Developer
2 weeks ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeJob Summary:We are seeking a skilled Client Relationship Manager to join our team at Service Solutions in South Africa. This is a key position that requires building, enhancing and developing the relationship between the Company and its Clients.About the Role:This is a challenging opportunity for a Luxury Retail expert to manage the CRM for three stores in...
-
Airport Customer Service Representative
2 months ago
Johannesburg, Gauteng, South Africa Maneshez solutions services Full timeWe are seeking a skilled Customer Service Agent to join our team at Maneshez Solutions Services. As an Airport Customer Service Representative, you will be responsible for managing customer queries and complaints, processing orders and modifications, and escalating issues across various communication channels.Key Responsibilities:Providing exceptional...
-
Luxury Retail Team Lead
2 months ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeRole OverviewService Solutions is seeking a highly skilled and experienced Retail Manager to lead our luxury retail team in Sandton. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive work environment.Key ResponsibilitiesLead and motivate a team of Client Advisors to...
-
Luxury Retail Customer Service Lead
1 month ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeLuxury Retail CRMKey Responsibilities include managing the CRM for our 3 Luxury stores in South Africa, based in Sandton with occasional travel to other regions.RequirementsA proven track record in Luxury Retail, with a deep understanding of CRM and excellent relationship management skills.The Client Relations Manager will play a key role in building,...
-
Airport Customer Service Representative
4 weeks ago
Johannesburg, Gauteng, South Africa Maneshez solutions services Full timeJob Title: Airport Customer Service RepresentativeWe are seeking highly motivated and friendly individuals to join our team as Airport Customer Service Representatives at Maneshez Solutions Services.
-
Airport Customer Service Ambassador
1 month ago
Johannesburg, Gauteng, South Africa Maneshez solutions services Full timeWe are seeking a customer service professional to manage customer queries and complaints for Maneshez Solutions Services. This role requires the ability to remain calm under pressure and have experience working with computers.Key Responsibilities:Maintaining a positive and professional attitude towards customers.Responding promptly to customer inquiries and...
-
Customer Service Manager
1 month ago
Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full timeAbout the RoleWe are seeking a skilled Customer Service Manager to lead our Contact Centre Team. The ideal candidate will have a strong background in customer needs analysis and solution provision.Key Responsibilities:Understand and meet customer requirements through effective solutions.Analyse service failures, identify root causes, and recommend corrective...
-
Fleet Operations Manager
1 month ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeJob SummaryWe are seeking a highly organized and detail-oriented Fleet Operations Manager to join our team at Service Solutions.The successful candidate will be responsible for managing and overseeing the administrative tasks related to our fleet of vehicles.Key responsibilities include:Booking services and tracking vehicle usageManaging vehicle records and...
-
Key Holder Position
2 months ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeService Solutions is seeking a Key Holder to manage the Cresta Branch.Main Requirements:Grade 12Retail experience at a premium brandAbility to work Cresta HoursExcellent customer serviceA clear credit and criminal RecordPlease send CV and salary requirements.
-
Retail Operations Director
3 weeks ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeWe are seeking an experienced Retail Operations Director to join our team at Service Solutions.The successful candidate will have a strong track record in managing retail operations, with a focus on customer service and sales growth.Key responsibilities will include:Leading a team of retail managers to achieve sales targets and improve operational...