Customer Service Solutions Manager

4 weeks ago


Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full time

Empire Recruitment is a leading organization that offers unparalleled opportunities for career growth and development.

We are currently seeking an experienced Customer Service Solutions Manager to join our team in delivering exceptional customer experiences.

About the Role:

The successful candidate will be responsible for analyzing sources of service failures, identifying probable root causes, and recommending solutions to improve overall customer satisfaction.

Key Responsibilities:

  • Analyzing customer needs and providing effective solutions
  • Leading teams to deliver high-quality customer service
  • Developing and implementing process improvements
  • Maintaining strong communication with stakeholders

Requirements:

  • A minimum of 5-7 years of experience in customer services
  • Degree or similar qualification and/or experience
  • Strong leadership and problem-solving skills
  • Excellent communication and interpersonal skills

What We Offer:

  • A competitive salary range: $80,000 - $120,000 per annum
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment
  • The chance to make a real impact on customer satisfaction

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