Human Capital and Talent Acquisition Director

1 month ago

Cape Town, Western Cape, South Africa CallForce Full time
About the Role

We are seeking a highly skilled Human Capital and Talent Acquisition Manager to lead our HR related functions for an international brand setting up operations in the South African BPO Sector.

Main Responsibilities:

  • Understand all key business initiatives and goals for each supported business unit.
  • Actively identify gaps and manage risk.
  • Proactively implement human capital solutions to challenges affecting the business success.
  • Develop a Trusted Advisor relationship with key leaders at multiple levels within each supported business unit.
  • Drive performance improvement plans and implement positive changes in people management.
  • Design and maintain organization vitality charts as the business unit performance improves.
  • Challenge the organizational structure of the internal client and propose changes.
  • Act as the ultimate point of contact for all escalated Human Capital issues.
  • Participate in corporate-wide human capital and other people initiatives requiring a human capital perspective.
  • Achieve 100% of assigned hiring goals by executing a recruiting plan using a core team of TA specialists.
  • Manage a strategic and tactical sourcing plan to support specific hiring goals.
  • Manage, develop, and maintain the communication flow and strategic partnership between the Talent Acquisition team, corporate support teams, and internal and external stakeholders.
  • Improve key success metrics associated with hiring goals.
  • Ensure compliance with recruitment best practice.
  • Act as a Legal Representative on behalf of the company in all human capital/labor matters.
  • Assist in forecasting resource requirements and ensure timely recruitment campaigns to ensure sufficient resources are in place to achieve agreed contact centre service, sales, and quality targets.
  • Continually review internal systems, procedures, and processes to ensure resource and operational efficiency and make recommendations for required changes.
  • Work with IT and infrastructure to ensure optimal operational efficiencies.
  • Ensure all infrastructure meets agreed SLA standards.

Requirements:

  • Recent experience in a similar role ideally within a BPO Contact Centre or similar services company.
  • Bachelor's Degree.
  • 5+ years' experience as an HR Business Partner or HR Manager providing operations support.
  • Knowledge and experience in SA Labour Law.
  • Experience in bulk recruitment.
  • Ability to influence others by example, coaching, and mentoring.
  • Strong organisational development, project management, and change management skills.
  • Strong email and oral communication skills.
  • High level of integrity and judgment.
  • Excellent organisational and leadership skills with a problem-solving ability.
  • Self-confidence and leadership qualities.
  • Ability to establish rapport with people at all levels.
  • Excellent knowledge of management methods and techniques.
  • High Proficiency in English.
  • Able to travel Nationally.

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