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BPO Customer Experience Supervisor

2 weeks ago

Cape Town, Western Cape, South Africa Surgo HR & Training Full time

**Position Description:**

We are excited to announce the opening for a skilled Jr. Team Leader to spearhead our team's growth at Surgo HR & Training in Cape Town.

This role requires a talented professional with extensive knowledge of customer service best practices, strong analytical skills, and a keen eye for detail.

**Core Responsibilities:**

  • Cooperate with the CSR Team Supervisor to advance team goals.
  • Ensure day-to-day operations align with service standards.
  • Engage customers to resolve their issues promptly.
  • Build comprehensive training programs for new employees.
  • Develop strategies to continuously improve team performance.

**Ideal Candidate Profile:**

  • Bilingual in German and English.
  • Seasoned expert in customer-facing environments, preferably holding senior roles.
  • Superior communication and analytical skills.
  • Demonstrated potential for leadership and guiding high-performing teams.