Team Supervisor for Airlines Campaign

7 days ago


Cape Town, Western Cape, South Africa WNS Analytics Full time

The Team Supervisor for Airlines Campaign will oversee team performance, provide coaching and feedback, and handle escalated requests. You will work closely with clients to keep them informed of trends, changes, and developments within the team.

Responsibilities:
  • Manage daily/weekly performance dashboards
  • Facilitate learning sessions for technical skills development
  • Lead regular check-in meetings with clients

A strong understanding of the airline industry and experience in BPO are essential for this role. Computer literacy and excellent communication skills are also required.



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