Customer Experience Representative
4 days ago
TTEC is a global company committed to delivering exceptional customer experiences. As a Customer Service Lead Associate, you will be responsible for resolving escalated or complex calls from customers with a passion for helping others and giving them peace of mind.
Key Responsibilities:
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
Requirements:
A minimum of 5 years of BPO customer service experience plus some post-secondary education. You should be comfortable with decision making by assessing the situation, researching potential solutions and making recommendations. A solution-oriented mindset to ensure happy customers, a patient, compassionate and professional personality with strong service orientation. Time management, flexibility, organizational and multi-tasking skills are also essential.
What We Offer:
We support your career and professional development through inclusive culture and community-minded organization where giving back is encouraged. A global team of curious lifelong learners guided by our company values and a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
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