Customer Experience Representative

4 days ago


Cape Town, Western Cape, South Africa TTEC Full time
Role Overview
TTEC is a global company committed to delivering exceptional customer experiences. As a Customer Service Lead Associate, you will be responsible for resolving escalated or complex calls from customers with a passion for helping others and giving them peace of mind.

Key Responsibilities:
  • Answer incoming communications from customers
  • Conduct research to provide answers for customers to resolve their issues

Requirements:
A minimum of 5 years of BPO customer service experience plus some post-secondary education. You should be comfortable with decision making by assessing the situation, researching potential solutions and making recommendations. A solution-oriented mindset to ensure happy customers, a patient, compassionate and professional personality with strong service orientation. Time management, flexibility, organizational and multi-tasking skills are also essential.

What We Offer:
We support your career and professional development through inclusive culture and community-minded organization where giving back is encouraged. A global team of curious lifelong learners guided by our company values and a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

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