Customer Service Specialist

1 month ago

Cape Town, Western Cape, South Africa CME Recruitment Full time
Customer Relationship Specialist

CME Recruitment is seeking a highly skilled Customer Relationship Specialist to join our team. As a key member of our client's luxury brand retail company, you will play a pivotal role in nurturing and expanding our customer base while ensuring an exceptional customer experience.

Key Responsibilities:
  • Develop and implement CRM strategies to enhance customer acquisition, retention, and lifetime value.
  • Utilize CRM tools and platforms to segment customers effectively and personalize communication and marketing efforts.
  • Collaborate with Marketing, digital and retail teams to integrate CRM initiatives into overall business strategies.
  • Analyse customer data and behaviour to identify trends, preferences, and opportunities for improvement.
  • Create targeted campaigns, including email marketing, loyalty programs, and customer feedback initiatives, to drive customer engagement and satisfaction.
  • Monitor and optimize customer touchpoints across various channels, including website, social media, email, and offline interactions.
  • Establish KPIs and performance metrics to measure the effectiveness of CRM initiatives, regularly reporting on results and insights to stakeholders.
  • Stay informed about industry trends, best practices, and emerging technologies in CRM and customer experience management.
  • Provide training and support to internal teams on CRM tools, processes, and best practices.
  • Continuously assess and refine CRM strategies based on customer feedback, market dynamics, and business goals.
Requirements:
  • Bachelor's Degree in Marketing, Business Administration, or a related field.
  • Proven experience 5 years in CRM, customer experience management, or a similar role.
  • Strong knowledge of Paid media channels including Google Ads (Search, Display, Shopping & YouTube), META and TikTok.
  • Knowledge of e-commerce and digital marketing trends is preferred.
  • Proficiency in CRM software and tools (e.g., Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics or similar platforms).
What We Offer:
  • A dynamic and innovative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information].

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