Customer Service Business Director

4 days ago


Sandton, South Africa Coloplast Full time

Overview

As Customer Service Business Director, you will lead the Customer Service team in delivering commercial and operational excellence. You will drive continuous improvement throughout the organisation and oversee business operations, processes, and project management to achieve ambitious growth.

Key Responsibilities

  • Lead the customer service team to deliver on all service challenges.
  • Define, measure, and monitor key SLAs / KPIs for constant improvement and root cause analysis for issues and complaints.
  • Drive project excellence and governance discipline within the business.
  • Analyse processes, identify non-value add, and waste activities to establish new best-in-class process architecture.
  • Act as the quality and business optimisation expert.
  • Capacity planning and business model impact analysis for seasonal challenges and change projects.
  • Drive continuous improvement across the business, leading projects where Customer Service and Key Accounts are involved.
  • Align commercial activities with business strategies across Sales, Marketing, Consumer, and Business Support.
  • Own the Business Continuity Plan, ensuring robust and tested contingency plans are in place.

Requirements

  • On-site (JHB based).
  • Bachelor's degree or similar.
  • 3-5 years of Customer Service experience.
  • Proven experience in process mapping/architecture.
  • Excellent verbal, written, and numerical skills.
  • Highly computer literate (Excel, PowerPoint, MS Project).


  • Sandton, South Africa Initiate International Full time

    Customer Service Manager Job DescriptionInitiate International is seeking a seasoned Customer Service Manager to lead our customer service team in Johannesburg. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective service delivery.Key Responsibilities:Lead and...


  • Sandton, South Africa Dimension Data Full time

    Job SummaryDimension Data is seeking a skilled Service Delivery Director to oversee the coordination of customer service and support activities. This role involves overseeing the delivery of pre- and post-sales services, customer care, and retention. The ideal candidate will have a strong background in operations management, with experience in managing teams...


  • Sandton, South Africa Initiate International Full time

    {"title": "Customer Service Manager", "description": "Lead Customer Service Team in JohannesburgInitiate International is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep...

  • Financial Director

    4 weeks ago


    Sandton, South Africa Arrow Financial Business Full time

    This incumbent is responsible for management and development of the finance function, ensuring that the long term strategic planning, cash management, budgeting and financing of the business contribute to the overall strategy for the organisation. SPECIFIC REQUIREMENTS - Bachelor’s degree in accounting or finance. - Proficiency in SAP. - Strong...


  • Sandton, South Africa Telebest Full time

    Job Summary:We are seeking a highly experienced and skilled Contact Centre Manager to join our team at Telebest. As a key member of our operations team, you will be responsible for leading our contact centre to deliver exceptional customer service and drive business growth.Key Responsibilities:Manage and lead a team of contact centre agents to ensure high...


  • Sandton, South Africa Initiate International Full time

    {"title": "Customer Service Manager", "description": "Lead Customer Service Team in JohannesburgInitiate International is seeking a seasoned Customer Service Manager to spearhead our customer service team in Johannesburg. As a key member of our team, you will be responsible for driving exceptional customer experiences, fostering a culture of excellence, and...


  • Sandton, South Africa Telebest Full time

    Job DescriptionWe are seeking a highly experienced and skilled Contact Centre Manager to lead our international campaigns.Key Responsibilities:Manage and motivate a team of customer service professionals to deliver exceptional results.Develop and implement effective call centre strategies to drive business growth.Collaborate with cross-functional teams to...

  • Business Unit Director

    6 months ago


    Sandton, South Africa TBWA South Africa Full time

    We're seeking a dynamic, commercially minded and creatively inspired, Business Unit Director with cross-category experience. A history within the marketing and communications industry is important, but we’re intentionally looking for an individual who has out of category experience that can be leveraged to build and add value to the client...


  • Sandton, South Africa Starcom Full time

    Job Title: Business Unit DirectorJob Summary:We are seeking a highly experienced Business Unit Director to lead our team and drive business growth. The ideal candidate will have a strong background in media planning and buying, with a proven track record of delivering high-quality results.Key Responsibilities:Manage and produce quality work in line with...

  • Country Director

    4 weeks ago


    Sandton, South Africa Initiate International Full time

    Join Our Team as a Country DirectorWe are seeking a visionary leader to spearhead our growth initiatives across Sub-Saharan Africa. As a Country Director, you will be responsible for driving business development, partner management, and strategy execution in the region.Key Responsibilities:Business Development & Partner Management: Develop and manage...


  • Sandton, South Africa TLC Worldwide Full time

    WE ARE HIRING A BUSINESS DEVELOPMENT DIRECTOR Are you ready to join the world's premier MarTech solution? TLC is the leading global MarTech solution that rewards our client’s customers behaviour with experiences through their marketing activities. Now operating from 14 worldwide hubs, the TLC Cosmos platform connects millions of consumers with over...


  • Sandton, South Africa Dimension Data Full time

    About this role:We are looking for a skilled Strategic Business Partnership Director to join our team at Dimension Data. The successful candidate will be responsible for managing key-account/business relationships with select companies to develop solutions and/or create complementary products/services to produce sales opportunities for the company.Key...


  • Sandton, South Africa TLC Worldwide Full time

    About TLC WorldwideTLC Worldwide is a leading global MarTech solution that rewards our client's customers behavior with experiences through their marketing activities. Our unique business model connects millions of consumers with over 150,000 experience reward venues, making it commercially viable for companies to offer free experiences to their audience as...


  • Sandton, South Africa Starcom Full time

    Job Title: Business Unit DirectorJob Summary:We are seeking a highly experienced and skilled Business Unit Director to lead our team and drive business growth. The ideal candidate will have a strong background in media planning and buying, with a proven track record of delivering high-quality results and building strong client relationships.Key...

  • Business Unit Director

    2 months ago


    Sandton, South Africa PXP Full time

    Job DescriptionWe are seeking a highly skilled and experienced Business Unit Director to join our team at PXP. As a key member of our leadership team, you will be responsible for driving the success of our global coffee brands, delivering multiple projects with through-the-line solutions and productions.Key Responsibilities:Develop and execute integrated...


  • Sandton, South Africa PPS Recruitment Full time

    About the Role:Pivotal to the success of PPS Mutual, the Professional Service Agent ensures seamless service delivery and effective coordination with internal and external stakeholders. Key responsibilities include providing dedicated support to sales and distribution, enhancing the service delivery of PPS Mutual's offerings.Key Responsibilities:Support...


  • Sandton, South Africa Starcom Full time

    Job Title: Business Unit DirectorJob Summary:We are seeking a highly experienced and skilled Business Unit Director to lead our team and drive business growth. The ideal candidate will have a strong background in media planning and buying, with a proven track record of delivering results and building strong client relationships.Key Responsibilities:Lead and...


  • Sandton, South Africa Initiate International Full time

    Role Overview:In this position, you will take charge of a fast-paced call centre, ensuring smooth operations and driving player satisfaction.Key Responsibilities:Lead and Manage Call Centre Operations: Oversee daily activities to ensure operational efficiency and top-notch service delivery.Team Leadership: Recruit, train, and inspire customer service agents...

  • Customer Service Lead

    3 months ago


    Sandton, South Africa Coloplast Full time

    In South Africa , we now have an opportunity available for a Customer Service Lead who will lead the Customer Service team. The Customer Service Lead directs and oversees all business operations, processes and project management, to deliver the commercial agenda and facilitate an ambitious growth agenda. Drives a continuous improvement philosophy...


  • Sandton, South Africa Publicis Media Full time

    Job DescriptionWe are seeking a highly skilled and experienced Business Unit Director to lead our VISA Power Of One unit, driving strategic media insight and direction for our clients and business.ResponsibilitiesOversee the VISA PO1 team, responsible for media and creative, ensuring the success of the account.Lead the team in delivering high-quality work...