Service Delivery Director

1 week ago


Sandton, South Africa Dimension Data Full time
Job Summary
Dimension Data is seeking a skilled Service Delivery Director to oversee the coordination of customer service and support activities. This role involves overseeing the delivery of pre- and post-sales services, customer care, and retention. The ideal candidate will have a strong background in operations management, with experience in managing teams and ensuring maximum up-time. The Service Delivery Director will be responsible for running the managed services operations in alignment with the service management service operations (SMSO) processes, delivering contracted outcomes to clients.

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