Multilingual Customer Service and Sales Professional
1 week ago
Job Type: Full time/Permanent
Location: Limpopo, South Africa
Workplace: Fully Remote
Our client, a leading airline, is seeking a skilled French-speaking customer service professional to join their team. As an international contact centre, they pride themselves on providing exceptional client experiences.
The successful candidate will be responsible for assisting passengers with pre- and post-flight travel-related queries in French and English. They will work on airline reservations systems, handle voice calls, and engage in daily interactions with international passengers.
Requirements:
- Native level fluency in French language: Verbal & Written
- Located in South Africa
- Permanent residence permit/ South African ID holders only
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
- UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
Responsibilities:
- Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in French & English languages
- Work on airline reservations systems & handling voice calls in English & French may include some written correspondence.
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels.
Training: Fully paid product and systems training provided. Training duration: 4 weeks.
Probation period: 4 months
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