F&B Floor Executive

1 month ago

Cape Town, Western Cape, South Africa The Royal Portfolio Full time
F&B Floor Executive

The Royal Portfolio's F&B Floor Executive is responsible for delivering exceptional service across all food and beverage outlets in the hotel. This includes ensuring guests feel welcome, their needs are met, and providing a complete experience. The F&B Floor Executive is knowledgeable about the company's properties and standards, adhering to the purpose of 'To give guests a complete experience and a perfect stay'.

Main Responsibilities

  • Plan and supervise various operations, working closely with the Food & Beverage Manager.
  • Anticipate guests' needs, respond promptly, acknowledge all guests, and resolve complaints, ensuring the highest levels of guest satisfaction.
  • Conduct effective communication with Managers and Supervisors regarding guest or staff issues.
  • Encourage and motivate staff with a positive attitude.
  • Operate POS (point of sale) and maintain security of the system.
  • Follow cash up and management of bills and in-room accounts, including cash and credit card transactions.
  • Prepare reports for the Food & Beverage Manager.
  • Manage Waiters, Bartenders, and Runners, ensuring the smooth running of the Floor and duties are carried out professionally and efficiently.
  • Maintain excellent product knowledge.
  • Prepare weekly staff rosters.
  • Conduct service briefings.
  • Ensure all Food & Beverage staff adhere to the 'Company Code of Conduct' and 'Standard Operating Procedures'.
  • Monitor staff closely to identify any transgressions throughout service, addressing them immediately and updating training needs.
  • Monitor staff service levels to establish areas requiring attention or further training, providing training where necessary.
  • Ensure the correct set up for functions and bookings for the day.
  • Provide ongoing menu and beverage training, as well as developing regular tests for training purposes.
  • Monitor staff breaks and general time keeping.

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