F&B Bar Operations Manager

1 week ago


Cape Town, Western Cape, South Africa Red Carnation Hotels Full time

Job Purpose:

To manage and support the Leopard Bar/Restaurant operations and Mini Bar service on a day-to-day basis, ensuring exceptional guest experience and high levels of staff retention.

Key Performance Objectives:

  • To be a Red Carnation Hotel Ambassador by actively living our company mission and values, practicing our "Top 12" Service Standards, and striving to deliver on our promise of "No Request too Large; No Detail too Small" at all times.
  • To manage the Leopard Bar/Restaurant Team in accordance with Red Carnation Hotel Management principles, ensuring constant floor presence, interacting with staff and guests in a constructive manner, and taking personal responsibility for every guest and staff situation.
  • To support and lead the Leopard Bar/Restaurant team by managing staff and the outlet operation, ensuring guest service is in accordance with Red Carnation Hotels standards, and recommending updates to hotel policies and procedures to maintain high standards and provide the best possible service to guests.

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