Transformation Leader for Tech and Operations
7 days ago
Our client is seeking a highly skilled Transformation Leader for Tech and Operations to join their team in Zambia.
Key Responsibilities:
- Manage external service providers in local markets in collaboration with Zone Owners through service level management in line with Service Level Agreements.
- Oversee ERP technical and infrastructure support.
- Manage budgets for all local technical support and delivery.
- Ensure Business Continuity & Risk Management, enabling Business Continuity Planning and Disaster Recovery when required.
- Lead the implementation of End-to-End process transformation and change management in country as set out by process owners and streams in line with ERP templates for PTP, Finance, Logistics, and Supply.
- Lead operational go-live readiness across the Business Unit.
Requirements:
- Strong stakeholder management skills.
- Excellent internal and external communication skills.
- Negotiation skills.
- Ability to work independently in an ambiguous environment.
- Ability to get results from varied cross-functional stakeholders at different levels of the organization.
Qualifications:
- Experience with technology, process mapping, and operational transformation.
- Experience in ERP Solutions, commercial, and logistics functions is a benefit.
- Experience operationalizing high-level strategy into results on the ground.
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