Technical Support Specialist
2 weeks ago
Boldr is a global B-Corp dedicated to delivering exceptional client experiences while creating access to meaningful work in communities worldwide.
We are a diverse team united by our values of authenticity, curiosity, and dynamism.
Our Values- Authenticity: We build meaningful connections by being true to ourselves and others.
- Curiosity: We drive growth by embracing new ideas and perspectives.
- Dynamism: We thrive in a fast-paced environment, adapting to change with agility and enthusiasm.
This position involves providing technical support to customers, partners, and colleagues in a fast-paced environment.
A successful Technical Support Representative operates efficiently, maintains composure, and delivers exceptional client satisfaction.
Key Responsibilities- Installs, modifies, and repairs computer hardware and software systems.
- Resolves technical issues and troubleshoots problems to maintain productivity.
- Maintains system functionality by testing computer components.
- Designs and implements networks.
- Consults with users to determine hardware and software needs.
- Maximizes computer systems capabilities by studying technical applications.
- Tests compatibility of new programs with existing ones.
- Gathers data to identify and evaluate technical purchasing options.
- Confirms program objectives and specifications by testing new programs.
- Evaluates vendor-supplied software by studying user objectives.
- Installs software and necessary applications for workflow.
- Trains users on new software.
- Maintains system capability by testing computer components.
- Carries out software, network, and database performance tuning.
- Documents hardware and software updates.
- Stays up-to-date on technical advancements.
- Prepares reference material for users.
- 2+ years of technical support experience.
- Experience in providing technical support via email and chat.
- General knowledge of web-based and mobile apps.
- Passion for creating exceptional customer experiences.
- Ability to thrive in a dynamic environment.
- Metrics-driven and proven ability to handle a high volume of customer interactions.
- Strong conflict resolution skills.
- Native or near-native written and spoken English.
- Ability to properly understand and convey tone via written communications.
- Creative problem-solving skills.
- Impeccable judgment.
- Loads of empathy.
- Proactive attitude and ability to work with limited supervision.
- Support the team by executing initiatives and collaborating on projects.
- Take initiative and identify areas of opportunity to contribute to the team's growth.
- Acquire valuable customer insights and share them with the team to improve education and experience.
- Flexible work schedule.
- Passion for Customer Experience.
- Ability to work remotely as part of a team.
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